Warranty question on air compressor

[vault]

On 6-15-2008 my compressor model #OF 45150A, serial # L10/11/06 66036 broke the conecting rod. I purchased the unit on 2-24-2007.
I've been having extreme difficulty contacting ridgid and finding a service center I contacted five centers listed on the ridgid web site all of which say they will not do warranty work. I finally found one and they said the warranty changed to a one year from the date of manufacture from the three year warranty I see stated on the web site. I've called 1-800-4ridgid several times alway to be(approx 10x) disconected with a mssg. saying they are exeriecning technicall dificulties (I"LL SAY) I've sent three e-mail to tech support since 6-16-2008 with out any reply other than the auto reply.

Questions
1 how can they change the warranty after the fact or is the "service center" BS ing me.
2 Who can I contact, and will actually reply, to find out what the warranty is on the unit
3 why are 5 service centers listed on the web site not performing service
4 why in three days cann't the tech difficulties on the 1800 4 ridgid phone lime straightened out
5 Why has no one responded to any of the e-mail to tech service?


As you can imagine I'm enfuriated with ridgid's customer service right now.:banghead:

[ProBrand]

No doubt. I'll call over there and find out what is going on. Sorry for the headache.

[vault]

thanks, as of yet I have not heard anything on my ridgid e-box

[Service Guy]

Where did you buy it from? Will they handle it?

[vault]

I bought it at HD. They will only handle issues in store for the first 90 days.

[JPK]

This Ridgid authorized repair center is excellent and will do the job. They repaired my Ridgid oil lube compressor under warranty. You'll have to UPS it and include a copy of your purchase receipt. A lot of authorized repair centers are renegades and quite choosy. These people are great.
A & G Rental
105290 Hanslik court
Naperville
IL ,60564
TEL: 630-820-0770
No Fax Available

[vault]

Well I finally got a hold of Ridgid ( they still have not responded to any of the 3 e-mails). They said it was under warrenty and gave me another service center to try. This one said they will service it even!! We'll see

[Tom W]

I had a problem with a Ridgid CMS. Called Ridgid and they had no record of any warranties on any of my Ridgid tools - none. So, what to do? One of the places I buy tools is a service center for Ridgid. He told me he would work on it, I would have to pay out of pocket of course, but the problem for him was access to parts from Ridgid. I forgot how long he anticipated for parts delivery but it was a long time. I had talked to the local Ridgid rep in a HD a number of times and happened to see him a couple days after. He told me to just bring the CMS into HD and he would make all the arrangements for me to get a new one. He did and I did. Money was returned to me, I added some additional dough, and walked out with a SCMS.

Maybe this is a local problem but you may wish to ask the service center about parts availability. My personal experience with Ridgid when ordering parts I replace myself couldn't be better. I call them, order the parts, and in a couple days they are at my house.

Tom