G.W.
01-30-2004, 07:43 PM
Ok, I first have to appoligize to the group. I was the one that told you that the Riser Blocks were finally in and shipping. Got that piece of information from a Customer Service person. Apparently this is was a piece of mis-information that I received. The only consulation that I have at this particular time is that Larebow was told the same thing and that they would have their block by 1/26/2004. See thread: http://www.ridgid.com/cgi-bin/ultimatebb.cgi?ubb=get_topic;f=5;t=002043
I got my credit card statement yesterday and there were the charges from Billou's for the riser block kit and fence. At first I thought Cool. Then I saw that the post date was 12/31/2003. NOT COOL! Being in law enforcement and investigations I have some knowledge of the law. 30 days is up tomorrow and by the Consumer Protection Act a company is not allowed to charges someone for a product unless that product is delived within 30 days. That is tomorrow.
So I called Billou's and after an entire day of trying to find my order. The screwed up my phone number/customer number I was informed that the riser blocks are still on Factory Back order and that they had not sent my fence because they were waiting for the block.
Needless to say, we had a come to Jesus meeting over the charges. My fence is shipping today and I will be credited with the cost of the riser block. Upon the reciept of the block kit they will then charge me and ship it. I have faith that this will transpire. The other thing good about being a cop is knowing the state recording laws. Yes I have a tape recording of the conversations.
Now that I am done ranting, I would like to know if anyone got their riser block since my post of 1/20/2004? My curiosity is two fold. First to see if any kits came and secondly, I have an uncle who is a seinor V.P. with Emerson Electronics in St. Louis. He is in the TV/electroincs division, but I'm betting they all know each other. So I'm thinking of writing him an e-mail about the situation to try and find out who might be incharge of the tool division. It is my understanding that Emerson still owns the Ridgid name, they have just quit producing the woodworking power tools.
I got my credit card statement yesterday and there were the charges from Billou's for the riser block kit and fence. At first I thought Cool. Then I saw that the post date was 12/31/2003. NOT COOL! Being in law enforcement and investigations I have some knowledge of the law. 30 days is up tomorrow and by the Consumer Protection Act a company is not allowed to charges someone for a product unless that product is delived within 30 days. That is tomorrow.
So I called Billou's and after an entire day of trying to find my order. The screwed up my phone number/customer number I was informed that the riser blocks are still on Factory Back order and that they had not sent my fence because they were waiting for the block.
Needless to say, we had a come to Jesus meeting over the charges. My fence is shipping today and I will be credited with the cost of the riser block. Upon the reciept of the block kit they will then charge me and ship it. I have faith that this will transpire. The other thing good about being a cop is knowing the state recording laws. Yes I have a tape recording of the conversations.
Now that I am done ranting, I would like to know if anyone got their riser block since my post of 1/20/2004? My curiosity is two fold. First to see if any kits came and secondly, I have an uncle who is a seinor V.P. with Emerson Electronics in St. Louis. He is in the TV/electroincs division, but I'm betting they all know each other. So I'm thinking of writing him an e-mail about the situation to try and find out who might be incharge of the tool division. It is my understanding that Emerson still owns the Ridgid name, they have just quit producing the woodworking power tools.