Ragnarock
01-15-2002, 01:14 PM
I have been wanting a wet/dry vac for a few months now. I started a project on my home that made this purchase a reality. I was leaning towards a Shop-Vac, and then went to that huge home improvement store (that I detest going to) and they had the Rigid wd1730, 16 gallon, 6.5HP, for $77, on special. I picked it up, got it home put it together, and realized that it had a stage one filter, not the stage two filter it should. The vac I bought, the box was all taped up, and may have been a floor model (the $77 was for a new vac, they were out). I got home and called Ridgid, they sent me out a stage two filter, nice.
Ok, so I am using my vac and switch from picking up dry materials to wet. I remove the filter and wet vac away. I finish vacuuming, clean the vac, and go to put the filter back on, and I can't find the filter nut :(). I called Ridgid, to order a new one, and she tells me the nut is $1 +change, shipping and handling is $5.50. Then she tells me she'll just send one out. Pretty cool.
Using the vac, it is a very nice piece of equipment, powerful and well built. Dealing with the customer service department is also a pleasure. Even if I had to pay for the nut, I would still be impressed with them. Since I didn't have to pay for it, I am WAY impressed with them.
Great tool, great company,
Howard
Ok, so I am using my vac and switch from picking up dry materials to wet. I remove the filter and wet vac away. I finish vacuuming, clean the vac, and go to put the filter back on, and I can't find the filter nut :(). I called Ridgid, to order a new one, and she tells me the nut is $1 +change, shipping and handling is $5.50. Then she tells me she'll just send one out. Pretty cool.
Using the vac, it is a very nice piece of equipment, powerful and well built. Dealing with the customer service department is also a pleasure. Even if I had to pay for the nut, I would still be impressed with them. Since I didn't have to pay for it, I am WAY impressed with them.
Great tool, great company,
Howard