carediem
10-18-2003, 08:16 PM
Ridgid:
Based on a brochure I saw in HomeDepot and a salesman's claim that the batteries on the new Ridgid cordless drills are covered for life, and will even be replaced as many times as I wear them out, I bought a 14.4 volt Ridgid drill today at Home Depot. It is a very nice drill with very good torque for the weight and price.
I then logged into this web-site to print out the warantee, so I will have it when my batteries do eventually wear out.
I am disturbed to find that the "lifetime" warantee available on this site says nothing about batteries (or brushes, for that matter) In fact it says the "consumable accessories provided with the tool .... are not covered".
The salesman's word not withstanding, most manufacturers would normally consider a battery to be a consumable accessory. Given that the formal warantee does not explicitly include the batteries in the lifetime warantee, I sort of expect to be told when the time comes in 4 or 5 years that they are *not* covered, because they are "consumable" and thereby excluded form coverage.
A brochure is not a warantee, so I would rather not depend on that, espcially when it is in coflict with the formal warantee. (Likewise your newsgoup posting, as "BrandMan", on this site is not the same as a warantee.)
If Ridgid is really planning to honor this promise that is not backed by a written warantee, why not correct the warantee to be consistent with the the informal communications? Then we can all be more comfortable? If Ridgid is not willing to make the warantee consistent with the sales pitch and brochures I really have to conclude that the intention is to stop keeping this "promise" at some point after Ridgid is established in the cordless tool market.
PLEASE prove me wrong. Fix the warantee.
Thanks
Based on a brochure I saw in HomeDepot and a salesman's claim that the batteries on the new Ridgid cordless drills are covered for life, and will even be replaced as many times as I wear them out, I bought a 14.4 volt Ridgid drill today at Home Depot. It is a very nice drill with very good torque for the weight and price.
I then logged into this web-site to print out the warantee, so I will have it when my batteries do eventually wear out.
I am disturbed to find that the "lifetime" warantee available on this site says nothing about batteries (or brushes, for that matter) In fact it says the "consumable accessories provided with the tool .... are not covered".
The salesman's word not withstanding, most manufacturers would normally consider a battery to be a consumable accessory. Given that the formal warantee does not explicitly include the batteries in the lifetime warantee, I sort of expect to be told when the time comes in 4 or 5 years that they are *not* covered, because they are "consumable" and thereby excluded form coverage.
A brochure is not a warantee, so I would rather not depend on that, espcially when it is in coflict with the formal warantee. (Likewise your newsgoup posting, as "BrandMan", on this site is not the same as a warantee.)
If Ridgid is really planning to honor this promise that is not backed by a written warantee, why not correct the warantee to be consistent with the the informal communications? Then we can all be more comfortable? If Ridgid is not willing to make the warantee consistent with the sales pitch and brochures I really have to conclude that the intention is to stop keeping this "promise" at some point after Ridgid is established in the cordless tool market.
PLEASE prove me wrong. Fix the warantee.
Thanks