Vanagas
03-17-2005, 08:52 PM
Hiya folks! I'm new here. Just found this forum.
I see that a lot of others aren't real happy with some of the Ridgid power tools they've bought. I am one of you. Even though my original MS1050 compound miter was disappointing, Ridgid took care of me and sent me a new saw. I just got it the day before yesterday.
I read a post or two pertaining to the lifetime warranty. For the record, I bought my saw in 98 and they were pretty new on the market. It offered the lifetime warranty. I liked the looks of it and the price was good. Also the specs seemed to equal the better saws. I suspected a new product like this was likely to be flawed, but figured having the Ridgid name on the side was good for something. So, I bought it on faith.
Not long after I got it, the clutch brake started not working from time to time. I started getting some pretty nasty noises out of it too. This sporatic problem came and went over the 6 1/2 years I've had it. Finally with a plume of smoke and a shower of sparks, it gave up the ghost.
Now I had previously contacted Ridgid by e-mail to see about warranty coverage and to find out if I needed the receipt. I got a prompt message back saying it was covered, didn't need the receipt, and just to return it to the nearest tool center. Oh great, what the heck was that going to cost? Shipping that saw would likely cost me some dough.
After the saw finally went, about a month ago, I was amazed to find a repair center in my town. It was actually a tool rental joint and they were very nice about the whole thing. I had to wait around a month, but Ridgid replaced the original saw with what seems to be a much improved version, the MS1065LZ. This saw looks like new, but it is a RECON and is branded as such. It also has only a one year warranty.
Overall I am not unhappy. I figured the saw could turn out to be junky, but had faith in the company. They did not let me down. I would have liked to keep the lifetime warranty, but if this tool proves to be of quality that shouldn't be a problem. If this thing turns out to be a turd, I will maybe push the issue.
It never occurred to me to take it back to the Home Depot. From past experiences with the local big box I kind of doubt if they would have done anything about it.
As far as the "lifetime warranty" goes, I have the original right in front of me. Here is a little snippet from it:
The RIDGID REPUTATION is the result of the consistent product quality and years of pride in workmanship. Rigorous checks and controls from raw materials to packaged products insure product confidence widely accepted as the mark of the professional trades. Therefore RIDGID covers its products with a LIFETIME WARRANTY against defects in material or workmanship. To take advantage of this warranty, the complete product must be delivered prepaid to RIDGE TOOL COMPANY or any RIDGID AUTHORIZED SERVICE CENTER. Obviously, failures due to misuse, abuse or nomal wear and tear are not covered by this warranty......
It goes on some more, but this is the main part.
Hope some of the rest of you find this interesting. I think it is curious that Ridgid even keeps this forum up with all the negative comments. It surely must be hurting sales, I know I will never buy Ridgid cordless tools after reading what was posted here.
Overall I think Ridgid did OK by me. Just wondering if anybody else had any good experiences with Ridgid?
[ 03-17-2005, 09:03 PM: Message edited by: Vanagas ]
I see that a lot of others aren't real happy with some of the Ridgid power tools they've bought. I am one of you. Even though my original MS1050 compound miter was disappointing, Ridgid took care of me and sent me a new saw. I just got it the day before yesterday.
I read a post or two pertaining to the lifetime warranty. For the record, I bought my saw in 98 and they were pretty new on the market. It offered the lifetime warranty. I liked the looks of it and the price was good. Also the specs seemed to equal the better saws. I suspected a new product like this was likely to be flawed, but figured having the Ridgid name on the side was good for something. So, I bought it on faith.
Not long after I got it, the clutch brake started not working from time to time. I started getting some pretty nasty noises out of it too. This sporatic problem came and went over the 6 1/2 years I've had it. Finally with a plume of smoke and a shower of sparks, it gave up the ghost.
Now I had previously contacted Ridgid by e-mail to see about warranty coverage and to find out if I needed the receipt. I got a prompt message back saying it was covered, didn't need the receipt, and just to return it to the nearest tool center. Oh great, what the heck was that going to cost? Shipping that saw would likely cost me some dough.
After the saw finally went, about a month ago, I was amazed to find a repair center in my town. It was actually a tool rental joint and they were very nice about the whole thing. I had to wait around a month, but Ridgid replaced the original saw with what seems to be a much improved version, the MS1065LZ. This saw looks like new, but it is a RECON and is branded as such. It also has only a one year warranty.
Overall I am not unhappy. I figured the saw could turn out to be junky, but had faith in the company. They did not let me down. I would have liked to keep the lifetime warranty, but if this tool proves to be of quality that shouldn't be a problem. If this thing turns out to be a turd, I will maybe push the issue.
It never occurred to me to take it back to the Home Depot. From past experiences with the local big box I kind of doubt if they would have done anything about it.
As far as the "lifetime warranty" goes, I have the original right in front of me. Here is a little snippet from it:
The RIDGID REPUTATION is the result of the consistent product quality and years of pride in workmanship. Rigorous checks and controls from raw materials to packaged products insure product confidence widely accepted as the mark of the professional trades. Therefore RIDGID covers its products with a LIFETIME WARRANTY against defects in material or workmanship. To take advantage of this warranty, the complete product must be delivered prepaid to RIDGE TOOL COMPANY or any RIDGID AUTHORIZED SERVICE CENTER. Obviously, failures due to misuse, abuse or nomal wear and tear are not covered by this warranty......
It goes on some more, but this is the main part.
Hope some of the rest of you find this interesting. I think it is curious that Ridgid even keeps this forum up with all the negative comments. It surely must be hurting sales, I know I will never buy Ridgid cordless tools after reading what was posted here.
Overall I think Ridgid did OK by me. Just wondering if anybody else had any good experiences with Ridgid?
[ 03-17-2005, 09:03 PM: Message edited by: Vanagas ]