Horrible home depot visit please read and reply

[tbutler6]

Rather then retype exactly what happened again. I will paste what I just sent to homedepots home office. I'm looking forward to the feedback.

I am really disapointed with an experience I had with your customer service from associates Amy and Scott. I am regretting the many purchases I have made from your store. I bought a ridgid 3pc. combo for $330 32 days ago. I went to customer service to get a price adjustment when Amy was flat out rude saying its been longer then 30 days, can I help who's next in line. So that I let slide and went to buy a ridgid 6" ROS for $150 before discount. While doing this i met a very knowledgable and respectful employee. Jack I think his name was (in a wheelchair) said thats not right, called a manager who approved of me getting my $60 or whatever back. We go down to customer service again Amy says NO! and calls scott who overruled Tim the manager that approved it, then saying he wasn't going to do it for me. So I couldn't believe It I'm holding a 150 sander in my hand as all this is going on. Right there home depot lost my buisness but what happened next Is making me try to find the better buisness bureu's website in my other browser window. I was thanking Jack who rolled himself all the way from tool corral to customer service to help me and Scott comes back while I'm thanking him and says this. exact words. "Are you going to be here all night, because you can stand here as long as you want but you are not going to get you money back." at a loss for words, will not ever shop there again nor my friends and family. Totaly unprofessional, rude, I don't know what to say because I will email this to better buisness bureu if someone advises me to. Kind of hard to be a fan when your are verbally attacked by a manager.

[hewood]

That's a pathetic example of professionalism, manners and customer service, but I doubt there's was anything illegal to report to the BBB. However, I would take this issue just as far as I possibly could within HD....heck, you've even got employee witnesses to the situation. Don't give up. I'd probably go back and give Scott a good piece of my mind (assertively of course....never rude), and let him know that you're gonna put a big chink in his career. :eek:

[daveferg]

A couple of weeks ago, there was an article in the business section, about HD's CEO, who said they were going to strive to make the stores consistant, as to policy, etc. Apparently, they need to make them consistant "within" the store.

Having worked in retail during Christmas, I guess I can have a degree of understanding about an employee getting a bit rude or frazeled, but sounds like they were ganging up on you.

Seriously doubt you'll get much from the BBB----they're pretty much supported by the very businesses they're supposed to collect complaints on. If you want to make a case, you'd have to get information on their 90 day policy and see if it fits with honoring the new sale. My experience is that if they allow you the sale price, it's usually out of good customer relations rather than policy----about the only exception is the stores with the 30 day low price guaurentee, which it sounds like you exceeded.

But, agree---there's no excuse for that kind of treatment----particularly with yet another tool in your arm. :rolleyes:

[spowell]

Just to show how inconsistent the stores are, I walked in this morning and received the 20% discount on receipts dated 10/15/03 and 10/12/03. The cashier questioned it and I said that I would bring the tools back in my truck and return them under the 90-day return policy and ask for new ones if I had to do so. She promptly called the manager who didn't even ask to be brought up to speed. She told him I was asking for the 20% credit on receipts within 90 days and he told her to issue it.

It can drive you crazy just trying to figure out what applies to you.

[Mark IV]

That is out of character with HD's general policy and completely unacceptable. HD corp marketing would have a cow, reading your post... that is definitely not the face they work to portray to the public.

FWIW I had a similar, though less egregious, encounter with Lowe's manager this AM. HD has no monopoly on stupidity, and the one I normally frequent is pretty good as far as attitude. Another one about the same distance from the crib is the Dark Side... always a mess and a whatchoo-doon-here attitude as soon as you're in the door.

I would definitely pursue the written complaint in your case and wish you luck with it. You might at least get a nice gift card out of it, and you could always redeem it on-line (rather than patronize Mr. Mouth's store again).

[woodworkerjake]

you should return the tool if it's within the 90 day window. Then go to lowes and buy it b/c they have a 20 % discount from what I'm reading til sunday.

Sory bout your experience,

Jake

[SatPro]

I did not leave things to chance. I just bought another kit at the reduced price, went back with the original receipt, dated November 2, 2003, with the brand new sealed kit, and told them that I had bought it for a Christmas gift and changed my mind.

Absolutely no problem whatsoever. The cashier did not even need the manager's approval.

Stores intentionally advertise for customers to shop early. I have even seen Christmas items on display at WalMart two weeks before Labor Day.

[SuperDave]

tbutler6, you would be doing me, as a Home Depot employee, and my fellow orange wearers the greatest possible favor by taking this issue straight to the wall. Go as far up the chain as you have to in order to find someone who will tell you, "This was wrong. We apologise, and we're going to take action to ensure that those people don't treat another customer that way." Make sure Home Depot knows they've got management people in that store who thumb their nose at the concept of "doing the right thing."

Running a Hardware Department at Home Depot under current staffing levels is difficult enough, without ignorant screwups like those you faced ruining my reputation for me, before I even speak to a customer.

I would ask that you realize that (hopefully) this was an isolated incident, and it in now way characterizes any corporate attitude or direction on the part of Home Depot. The vast majority of HD employees are decent people, just like their customers, and if anything we're as angry about hearing your story as you were living it.

[SatPro]

I know that I could have gotten credit for the difference, but why bother. It's easier the way I did it. No arguements. And, return polic is much more liberal during the holiday season and a month or two after.

[ 12-20-2003, 09:45 PM: Message edited by: SatPro ]

[Andrew M.]

I bought a 3650 on 10/20/03 and called the store about the refund of the 20%. The returns clerk said it was over the 30 day price match, I said I have 90 days to return it but all I wanted was the 20% off. She replied I would have to return the saw to Ridgid and buy a new one in the box. Rather than argue with this person I asked to talk to the manager who was very nice and said that it was no problem. Went to the store and spoke to him. I received $116 back and it was a very different experience than the HD store only several miles away which I try to avoid at all costs. It seems like anything in this world, it is who you talk to.

[tbutler6]

Thanks alot for your feedback. I did file a complaint with www.bbb.org (http://www.bbb.org) explaing what happened. I did not even request the difference b/c its not even about that anymore. I just told them what happened. Hopefully there will be somewhere else I can by tools from besides homedepot. And it is not homedepot its some of their associates, alot of them are actually quite helpfull just doing their job.

[KeylessChuck]

tbutler6

Sorry to hear about your problem. I frequent HD quite a bit and sorry to say but store to store their is great inconsistancy,that is sad. even employee to employee, I would probably have to agree with HD folks you were out of your 30 day money back as is HD's Policy But, the product has a 90 day no questions asked return agreement from the manufacture, the 90 day return says for you to take it back to the DEALER you purchased it from. that is the what you need to insist on then go buy the 3 piece combo it will even probably have the Newer updated drill. They can sqweel all they want, it is what it is.
Good Luck
P.S. Go back tomorrow and pick up the flyer with the 90 day Money back print and just smile ;)

The RIDGID web page has a PDF version of the 90 day return policy you can print that AND, show them their advertisment flyer.

[ 12-21-2003, 12:56 AM: Message edited by: KeylessChuck ]

[nlp]

Home Depot's inconsistancy is unbelieveable.
One HD didn't want to give me 10% off for signing up for there credit card. I pulled out my cell phone called a HD a few miles away and they were giving 20%+10% off. The HD I was at went ahead and gave me the 10%.
Then Sat. my brother went to yet a 3rd HD in Raleigh and everything was until he checked out, the cashier told him he had to charge the ENTIRE amount on his new HD charge card to get the 20%+10%. I talked to the manager and told him, that other HD's don't make you charge the entire amount. He agreed and we went on our way.
I'm going to send an email to Home Depot Corporate complaining about the inconsistancy.

[Rafael]

The purpose of the BBB is for people to investigate someone they want to do business with. If there are many complaints with a business, you may want to avoid them; no complaints, then that's good.
The best route is to do an online complaint with the Federal Trade Commission. They take it seriously and will investigate. I had a complaint with a business and did this. The FTC took care of it in about 3 months. The BBB has no power. The FTC can issue fines and take serious matters to court.

[hi ho sliver]

Home depot will soon be out of business in my opinion, you can't be that incompetent and stay in business! I went in thursday to buy a 3650 ts, they had screwed around and I couldn't get the 3612 I wanted, the one made in USA, didn't have one as usual, guy takes me to the "pro" desk, what a joke, pro! says one coming in but can't hold it for you, only if product is in store,?? I said you told me the opposite when I missed out on the 3612! Well...policy change he said....then on here I see about a 20% discount, checked out paper and viola! So I called the clerk, he said I don't blame you, let me take you to the "pro" desk LOL the term always cracks me up!! this clown,the same one we had talked to thursday, because I could hear him in the background and his rude condescending know-it-all voice, said "you mean the sears saw? you mean the sears saw? then the clerk I was talking to said "no the flat table" LOL these are pro's now LOL then the "pro" says is that the 12 inch or the 10 inch?...LOL you didn't know ridgid made a 12 inch table saw did you? Anyway he then said sorry I sold that yesterday!! I said you just told me thursday you couldn't sell it until it was on property! he said" who told you that"? to make a long story shorter, he then said he would refer me to a manager, he put me on hold and that was the last I talked to anyone....so I missed out again on buying the saw, missed out on the 20 percent discount, and home depot has lost a customer that spends a lot of money on tools and materials..I sent an email to them, but haven't heard anything and sure I won't..they could care less and as I mentioned in my email, the customers are the least important commodity to home depot! There, didn't do any good, but wanted to get it off my chest, those are the stupidest, most ignorant, rude and incompetent people I have ever met in my life...oh forgot when I asked for a tablesaw "ridgid 3650 tablesaw" the guy walks over to the mitresaws? and the time before when I asked for a ridgid planer, another guy points to a jointer and said "theres one"! Problem is, this is not a one store problem, this is a company problem, I have shopped at a dozen home depots in 3 states and its the same everywhere, they are losing probably 2/3's of their business and don't realize it because they have so many stores, everyone I know has had a belly full of them!! sorry for the rant!! Sorry I forgot a post scrip...in the end of all the double talk, they called a "neighboring" store...60 miles away, but a neighbor! yes, they had two 3650's...I called them, long distance call naturally, "yes we have two, one is the floor model in pieces and the other is here for repair" repair? how do you call that stock???

[ 12-22-2003, 10:02 AM: Message edited by: hi ho sliver ]

[daveferg]

I've made this comment before, referring to the lack of knowledgable sales people, but think it applies here as well.

I worked at Sears part-time, while going through college----later Radio Shack. When you hired on and then, periodically, you'd be give a training moduel----on everything from return policy, to cash register use, to general sales and specific training on the product lines. Sure---this cost the company money, but, at least in those days, Sears people usually knew what they were talking about and you didn't find gapping inconsistancies from one store to the other.

Some brain trust, at HD long ago decided----why do we need to train people and who cares if stores all follow the same rules, as long as they make money.

[Deblieux]

tbutler6,
It is unfortunate and unforgivable that anyone should have this kind of experience at any business.
It is no justification, but consider that HD has 1600 locations with about 300 employees per store, or 480,000 retail employees. The average retail employee stays about 18 months, so HD must recruit and train about 160,000 per year just to maintain the existing staff level. And most of these aren’t exactly MBA material, and have little regard for anything beyond their next paycheck. However, there are many that dedicate themselves to good customer service and strive to do their best. It is unfortunate that Scott and Amy don’t seem to be among them.
The HD webside clearly states their return policy as follows:
HD Return Policy: http://www.homedepot.com/prel80/HDUS/EN_US/diy_main/pg_diy.jsp?CNTTYPE=PROD_META&CNTKEY=SuperFeatures2%2fPower_Tools%2f20%25_Off_Po wer_Tools_1203&BV_SessionID=@@@@0245386347.107203 6448@@@@&BV_EngineID=ccdfadckfddedihcgelceffdfgidgmn.0&MID=9876 (http://www.homedepot.com/prel80/HDUS/EN_US/diy_main/pg_diy.jsp?CNTTYPE=PROD_META&CNTKEY=SuperFeatures2%2fPower_Tools%2f20%25_Off_Po wer_Tools_1203&BV_SessionID=@@@@0245386347.1072036448@@@@&BV_EngineID=ccdfadckfddedihcgelceffdfgidgmn.0&MID=9876) states:
“Returns with an original sales receipt within 90 days of purchase:
Any purchase made by credit card will be refunded to the original credit card
Any purchase made by cash or with a debit card will be refunded in cash*. “
I would print that information out, take it back to the store, and request a full refund or the proper credit on your purchase. If they still refuse, advise them that you would like the name and the phone number of the district manager. Also tell them that you are ready to contact Ben Hill at corporate headquarters. Ben Hill is a code name for extreme customer complaints. Then contact the customer care department at corporate headquarters.
Customer Care: 1-800-553-3199
http://www.homedepot.com/prel80/HDUS/EN_US/diy_main/pg_diy.jsp?BV_SessionID=@@@@0537627012.1072037700@ @@@&BV_EngineID=ccdjadckfddeejhcgelceffdfgidgmj.0&CNTTYPE=PROD_META&CNTKEY=Ser vices&MID=9876&pos=n34 (http://www.homedepot.com/prel80/HDUS/EN_US/diy_main/pg_diy.jsp?BV_SessionID=@@@@0537627012.1072037700@ @@@&BV_EngineID=ccdjadckfddeejhcgelceffdfgidgmj.0&CNTTYPE=PROD_META&CNTKEY=Services&MID=9876&pos=n34) states:
“The Home Depot is dedicated to providing our customers with excellent customer service. If you would like to contact us with a comment or complaint, please call our Customer Care Department where one of our specialists will be able to speak with you personally. The Customer Care Department is available Monday through Friday, 8am-8pm EST. We are always appreciative of our customer's input and will work with you to provide the information you require or a solution to your problem.”
BBB is a total waste of time. You may get a response in several weeks, but absolutely nothing in positive action. They don’t maintain files on non-members, and have no authority to take action against members, other than cancel their membership. Big Whoop. Now they don’t have to pay dues.
Poor customer service is where you find it, at HD, Lowe’s, Sears, Radio Shack, Walmart, or others. All of these companies invest a lot of time and money in employee training, but it is up to the employee to implement it. And some of us have expectations that exceed customer service, we want product knowledge on any product at any time. Brandman has stated that he can’t know everything about Ridgid, so why do we expect the $10.00 and hr employee to know everything about Ridgid, Dewalt, and all the other thousands of products in their department, let alone the rest of the store. Customer service is helping us locate and purchase the products we need. Product knowledge rarely exceeds basic features and benefits.
I have refused to purchase products that were only available at sources I refused to patronize, and I have purchased products that I needed in spite of the source I could get them from. If we dislike a vendor, we have to decide to go elsewhere, or overlook their weaknesses
tbutler6, I hope you will pursue this matter, and I hope you can bring it to an agreeable solution. HD is not going away, and if we want Ridgid products at reasonable prices, we have to find a way to shop there.

[hi ho sliver]

You know, the part about not getting good employees and the "training" part? Well not bragging, but I know more about their tool department than most I have met at h.d.! I can guarantee you I know more about Ridgid and I don't know that much, but they go blank if you say ridgid or give a ridgid part number!! But thats not the point of this post, I applied at a home depot that was just opening, and my background and credentials are just fine, no problems....a young girl that wouldn't know a screwdriver from an oil can told me they had "more" qualified people..sorry! I went to the first day opening, met one of the "more" qualified....didn't know his butt from a hole in the ground!! and a number of people I know have also been turned down? what is that? a few squirrels that are incompetent are afraid to hire someone that may know something? or at least more than them? That stinking h.d. is an enigma to me and I cannot believe they stay in business!

[daveferg]

sliver---Didn't you know "more qualified" meant "willing to work for low wages and be happy." :D

[imported_Toolman Dan]

I have been lusting over 12" CMS's for a while and studied all the features of all the major brands. I read every tool review I can get my hands on and posts all over the net. I go into Home Depot to ask some questions and the tool guy was useless. I also pointed out to them that they had the labels backwards on two of their miter saws. One was a dual bevel and the other one wasn't. When I pointed it out to the guy that worked there, I got an "Oh!".

I tried to get on last year as a part timer at a new HD. I figured I had a pretty good shot even though I am just a serious hobbyist (20 years) and amateur fixer upper. I had about 12 years of product support experience in the computer industry, so I know how to treat customers well. I can tell you one thing. If I got the service that Mr. Butler got, heads would be rolling at that HD. If I had given that kind of service when I was in product support, I would have gotten a foot firmly planted you know where.

HD is majorly inconsistent from location to location and even from time to time within the same location. I was running 220 volts to the garage, walked in to HD, and had a retired electrician help me pick out exactly what I needed. I wasn't sure about a few things and he cleared it right up. The next time I go in there I can't find anyone who has a clue. Go figure.

My wife went in there looking for finishing scrapers (scrapers you use so you don't have to sand as much). I had explained to her what they were and what they looked like. They kept trying to send her to the paint department for paint scrapers. She finally got frustrated, went to the WoodCraft store on the other side of the street, walked in the door and said I am looking for finishing scrapers. Their response... "We have exactly what you need right over here."

Makes me want to sell my Home Depot stock!

[Wrxified]

I would have asked Amy if she knew what it felt like to walk with a 18v Hammer drill up her asss.

Seriously though. Like Daveferg said. You shouldn't hold all of HomeDepot and the hard working people (there are many I'm sure) accountable for Amy and Scott's action. I work for a very large telephone company and there are thousands of people who probably are in customer service types of roles but shouldn't even have any interaction with customers but they do.

The only way you can make this right with yourself, HomeDepot, and the fools you encountered is to get the situation in front of the appropriate people there. Unfortunately the sale's over but maybe if you get the right help you'll get what you deserve which is a credit.

[hi ho sliver]

Not sure who you would contact? sent email this time and the last time...never heard a word? Thats why I say, they could care less!! I sent it to their "contact us" email address?

[Mike3206]

Their "contact us" e-mail addy probably gets read by some goof in the corporate mailroom. I've sent complaints and never got a response either. One of these days, just for grins, I'm going to make a complaint by sending an overnite package with my complaint letter to the president of the company. Surely someone will rad it then because they think it's important. (trust me, i've seen it work)

the situation with the tools at HD is nothing new. last year when I went shopping for my JPO610, I found an HD that had them tagged for $399 i went to buy it, but they were out. Went to another store that had one, but it was marked at $449. I had a cart load of bessey clamps and several other items that easily topped $300. the manager acknowledged that he just called the other store, but that the $399 price was "an old sale". Wouldn't give me the marked price from the other store, so i left the merch n the middle of the isle nd walked out.

3 weeks earlier at another store, I spent $3k on remodel supplies. I had seen a free delivery sign if over so much was purchased. Went to counter to get rung up and have the stuff delivered. Was told "we don't deliver fo free, and we never have" I walked over, pulled down the sign and slammed it on the desk and asked what the hell it said. He pointed to the small date on the corner and said "this offer was over with a month ago". (I about belted the guy, but my wife works at that HD and I didn't want to cause her problems)

[imported_denisjw]

it is unfortunate that you had such a bad experience at HD, that should no way overshadow the value of the ridgid tools. we went on last weekend and purchased several tools due to the 20off and the warranty as well as HD promo for te card thru 2005. so good deal! the assoc we found was top notch as all have been at this store that we frequent. however what you describe is not something new in todays market place. it boils down to one thing, there is a lot of people that were promoted to mgmt when times were good and they happened to been there the longest. were they qualified??? time is no gaurantee of qualification, period. I am new to this forum and can see what many have told you, post this to HD upper mgmt and then send them a postal letter as well and i bet you will get a surprise. I had similar experience with LONG JOHN SILVERS rest, we had horrible food and the rest was dirty and manger was a slob, so that night i emailed LJS corporate and behold, the next day i got a call from them, then 20 mins later a call from the rest mgr all apologizing and want to send me certtificates for free meals, i passed them up because that chain is in serious trouble with horrilbe quality. But it did show that they are responsive to complaints and i bet you will find the same thing at HD. enough said, i am tempted to purchase the orbital jigsaw prior to 12/31 so i can get the lifetime warr, does anyone own this yet and what do u think?????? denis smile.gif

[amadorjon]

You dont expect the same service at wal mart that you would expect at a mom and pop store do you? Why should Home Depot be any different. Lets get to the core reason why we shop there! Price. They acheive this by putting competetion out of business,undercutting everyone, and getting a better bottom line by having incompetent underpaid workers on the floor. If you want a smile and a handshake, I would suggest shopping at another store. Plus I noticed in your email that you didnt include store location, and I would assume there is probably more than one amy or scott working at that particular home depot, so last names would help! I wouldnt expect a nice fluffy email from a multi national corporation, lets face it, poor customer service is how they make their bottom line.

Am I the only one that has ever noticed though, that there are a ton of employees always walking through HD's but nobody seems to ever be doing anything?

[EastTenn]

On the other hand, I just had a positive experience at the local HD. About a week ago, I bought a rechargeable Husky brand 2.25 million CP spotlight at one of the other HDs in the area.

When I got it home, I found that the small area light in the base of the handle was broken. I returned the spotlight to my local HD. They credited my charge card with no hassle, and I bought a new spotlight and a bunch of other items.

Several days later, I noticed that they had charged me for TWO lights, instead of the ONE that I had purchased. (I know I should have checked the receipt more carefully at the time of puchase, but I didn't.)

So I took both receipts (the return and repurchase) in to the local HD and explained what happened to the "Returns" desk. The lady on duty said that she would have to OK it with her manager. She made a brief phone call, then credited my charge card for the extra spotlight. The whole thing took all of two minutes and was very pleasant.

[woodworkerjake]

Amadorjon

Just wanted to share an experience with you. Some big companies still deliver customer service & low cost product. I had a confruntation with a manager at McDonalds manager who accused me of lying when I asked him to recount a drawer. I was short changed 10 dollars at drive through window. He would not refund my money or even give a token gift certificate. I immmediately sent email from corp site of McDonalds. They sent out a whole bucketfull of free meals. I was sworn to never frequent that store or McDonalds again. From the personal email and gesture I got from McDonalds, I happily go to McDonalds. Just not too often cuz it's not good on the waistline.. lol

But it is possible for big companies to provide good customer service. That being said, I don't expect to see it from Home Depot. They've been behind the 8 ball for too long in that department. Probably b/c of business decision to expand too fast and get too much debt on the books. But for whatever reason, I just don't see cust service being fixed anytime soon.

Jake

[woodworkerjake]

Eastenn,

Any store would have to service your request. That's nothing above and beyond on service. If they didn't you'd have called Visa / Mastercard and got the credit yourself. Home Depot will probably always honor their 30 / 90 day guarantees .. some with more resistant than others.

But as for the Ridgid Warranty, they have gone to great lengths to separate their stores form the servicing of their exclusive product line.

Jake

[SuperDave]

Jake, you're right that HD has caused itself quite a few problems by rapid expansion, but debt isn't one of them. In fact, as you'll note here (http://money.cnn.com/MGI/snap/4366N.htm), there isn't much at all wrong with HD's finances. Most corporations would kill for a 6% debt/equity ratio.

Of course, that margin is obtained on the backs of some pretty overworked employees....

[EastTenn]

Jake,

What you say is true, but I think you missed my point, or perhaps I wasn't clear enough. They mistakenly charged me for two spotlights when I only bought one. I didn't catch the mistake at checkout, and neither did the cashier.

When I figured out what had happened, I went to HD and asked them to correct the error. I had no way of proving that I didn't walk out of the store with two spotlights, and it was several days later. The only thing in my favor was the return receipt which showed only one spotlight being returned.

While it is not likely that I would have brought one back, got a credit, and them purchased two of the same item, it isn't beyone the realm of possibility either--or for that matter, reason.

But the fact is, I didn't, but couldn't really prove it. They took my word for it and issued an appropriate credit in a pleasant, professional manner.

That earned my respect.

[SatPro]

I had the same thing happen to me, too, with two plumbing valves. They gave me credit for the phantom one, too.

Another good experience.

[woodworkerjake]

That is cool.

I'll give you a helpful hint that you may know or may not. Even if you didn't have proof, you could call Visa / Mastercard and dispute the charge. Visa would deduct the money from Home Depot's account without any proof. Most credit card companies automatically side with the customer on these disputes. I have a friend that works for visa / mastercard. They probalby know this and is why they don't dispute chargeback. Credit cards put the leverage in your shoes, not theirs. If you left and came back and told them next day they shorted you 10 bucks and had no proof, They wouldn't refund the money.

But, perception is everything!!

Jake

[hi ho sliver]

Just a followup note..received an email from h.d., (more than I did last time!) it said roughly, we will keep your complaint on file, we value your opinion, we hope you will give us another chance to serve you and if we "can be of further assistance" please let us know....lol further assistance! unbelievable!! What assistance?

[woodworkerjake]

HI HO silver,

Amazing isn't it. Funny thing is that I have never heard about what the exact pay scale at home depot is. But from what I am taking from conversations with others that work there, and at lowes. Home Depot's pay scale is better than lowes? < just what I heard don't quote me on that> This would put them on a decent pay scale for retail and they give benefits too. Surprising they can't staff with good people

Jake

[imported_ChipMaker]

Originally posted by woodworkerjake:
HI HO silver,

Amazing isn't it. Funny thing is that I have never heard about what the exact pay scale at home depot is. But from what I am taking from conversations with others that work there, and at lowes. Home Depot's pay scale is better than lowes? < just what I heard don't quote me on that> This would put them on a decent pay scale for retail and they give benefits too. Surprising they can't staff with good people

Jake Jake - I am somewhat questioning this pay scale matter to some degree as around here HD pays par with Lowes and less than what one with any knowledge can make at any do-it-yourself plumbing, woodworking, electrical, floor covering retail store. I base this on what I know some make and ads in newspapers here. What is perplexing is why any place does not pay more to retain the best of the employees and head hunt other places to get the needed "fill-in" pieces.
I would think the WW stores could handle the extra pay scales based on prices they charge for tools and everything else and fact many no longer in higher end lease rate areas as they seem to have shifted in last 5 years.
Wonder if manager's scales better? Happy and enthused management can make big impact :confused:

[PokieBoy]

:mad: Maybe Home Depot execs. should start reading some of the e-mail sent to Ridgid and other tool manufacturers. The people who send e-mail to sites like Ridgid are usually hard-core tool guys who spend a lot of money at home improvement stores (i.e., Home Depot's most valued customers). Home Depot has pretty much hit rock-bottom as far as I'm concerned. Their employees are rude, ignorant of the products and trades, and usually no where to be found. Ridgid should think about some other business affiliations.

[tbutler6]

Well I went in and talked to another floor manager about what happened. I told him I could care less about the refund because he was defending his return policy. But at the end he wrote down my name and phone number on a pad of paper. I should be getting a call from him tommorrow morning. He was a little more motivated after I explained about how I reported his staff. I also mentioned the fact that there is 35 reply's to this problem on ridgids forum. smile.gif He seemed nice though it wasn't a pissing contest or anthing like that. Anyway I should be getting a call after he interrogates scott in the morning.

[tbutler6]

Pokie Boy,
The funny thing is I still thing homedepot is a better place to shop then some stores.


By some stores I mean Wal-Mart smile.gif

[Wild Weasel]

WTF Dude! This is a post from 2003.

Did you sign up just to tell us this or do you have some value to add?

[oldslowchevy]

WTF Dude! This is a post from 2003.

Did you sign up just to tell us this or do you have some value to add?


but then you had to dig it back up .......................... lol

[Wild Weasel]

heh. I just click the "New Posts" link when I come here and see what's going on. No digging on my part.

[CWSmith]

Wild Weasel,

Must have been some problem with server to show up as a "new post", your post was the first post on this subject in almost four years.

CWS

[Wild Weasel]

No, I think Josh must have deleted the post (and probably the account of the user who posted it) that I replied to.

So now I look like a schmuck. Thanks Josh! :D

[oldslowchevy]

So now I look like a schmuck.



no you still look like a stick man with a waving arm :p

[CWSmith]

So now I look like a schmuck. :D


Well yeah, :lmao: but we still like you!

(But of course, my posts have always been well thought out, timely, error free, highly logical, and precisely stated. Except maybe that one time.... or was it two.... ahhhh, well, gee, hmmm, duhhh, there might have been ... ?) :smilewinkgrin:

CWS

[hewood]

No, I think Josh must have deleted the post (and probably the account of the user who posted it) that I replied to.

So now I look like a schmuck. Thanks Josh! :D

...heck, could've happened to anyone of us!

....But better you than me! :jumping: :outtahere:

[FASST]

WAAAAA! what a bunch of whiners,its simple,if you dont like the service shop somewhere else where they will roll out the red carpet for you,posting it here or calling the bbb (a bigger laugh) will get you no where,grown men with nothing better to do than complain,and no i dont have no association with home depot,never have....:crying:

[MrsSeatDown]

No, I think Josh must have deleted the post (and probably the account of the user who posted it) that I replied to.

So now I look like a schmuck. Thanks Josh! :D

Now it all makes sense. I couldn't figure out why you were complaining about an old thread being brought up when you were the one doing it.:smile2:

[MrToolman]

Pathetic people.

When some of these peeps try to act tough I call the manager and very fast they melt.Fitting in their low life shoes. They are paid to serve people like me and you and if we where not ther they would be sweeping the floors or flipping burger for MINIMUM WAGE.

If they do not do the job they are paid to do,lay them off. Maybe foodstamps will smile at them.