How helpfull are the Home Depot employee's

[Polar Sparky 1224]

My wife had gone it to return a tool i didn't need and then asked where she could find the some nutdrivers for my drill. It would have been much faster if I had gone with her shoping since i can walk to there tool coral with my eye's closed. she asked a few aprons for help and the guy told her to head for the sign that said tools and then went back to talking with his co-worker. My wife felt insulted that they couldn't be a bit more consiterate. My wife doens't no much about tools but since i know nothing about nursing we're even. Wouldn't you think that as you put on an orange apron you take on the task of helping people that come for help? I wonder if i can get a job where i can talk to my friend at work?

[BadgerDave]

I'll bet she would have gotten treated much better at the Arlington, Tx. Home Depot.:D:D

[CWSmith]

Polar Sparky,

Probably about 80% of the people working in home improvement retail have some sense of manners and professionalism... the other 20% work for Home Depot. Don't get me wrong, there are a handfull of pleasant, easy going, "I love my job" types who wear the "orange apron": but frankly, I think they are an endangered species.

I look at most of them with the following reasoning: one, they have never had to work before and are down on their luck and finally found a job and hate it; or, they are simply fall-out from the construction trades who have washed out of that buisiness because they couldn't cut it, and now find themself "playing the part" and looking down their nose at all of us amateurs.

Over that last three years, I have found some delightful people at Home Depot... like maybe three of them. The rest are rude, ignorant, ill-mannered, and frankly don't have a clue and will tell you anything just to get you to leave them alone. But I've also found that each store is almost completely different, both in their knowledge, their stock, and their willingness to assist customers.

I know it sounds like a pretty grim bunch of sour grapes on my part, but I don't think I've ever been lied to or given as many stories, and excuses in any store as much as I have Home Depot. All that said, I'm not sure who you can blame though, as there appears to be little or no training in my local store. Most people don't know the products, don't know where they are located, don't have a clue if its even something they carry; and in many cases, don't even know what it is you're talking about. Give them a SKU# and you might be okay, but beyond that you're pretty much on your own.

Happy New Year,

CWS

[HVAC HAWK]

about 16yrs ago i had to take on a 2nd job to get by, so i worked at a store like hd and worked there for 2yrs sat & sun.i had 7yrs in plumbing so i knew what i was doing. i had people comeing in during the week looking for me. one day i had someone ask me about piping a bathroom so i put all the pipes fittings on the floor in the order he was to put them in and # each one so he did not forget it. the other people in my dpt had some training from the store but just to get by. i do not think you could get this today. i think the pay is not good enough to get good workers. so we must depend on some!! people like the ones in this forum to help others.

[michael stephen]

Polar Sparky,

Probably about 80% of the people working in home improvement retail have some sense of manners and professionalism... the other 20% work for Home Depot. Don't get me wrong, there are a handfull of pleasant, easy going, "I love my job" types who wear the "orange apron": but frankly, I think they are an endangered species.

I look at most of them with the following reasoning: one, they have never had to work before and are down on their luck and finally found a job and hate it; or, they are simply fall-out from the construction trades who have washed out of that buisiness because they couldn't cut it, and now find themself "playing the part" and looking down their nose at all of us amateurs.

Over that last three years, I have found some delightful people at Home Depot... like maybe three of them. The rest are rude, ignorant, ill-mannered, and frankly don't have a clue and will tell you anything just to get you to leave them alone. But I've also found that each store is almost completely different, both in their knowledge, their stock, and their willingness to assist customers.

I know it sounds like a pretty grim bunch of sour grapes on my part, but I don't think I've ever been lied to or given as many stories, and excuses in any store as much as I have Home Depot. All that said, I'm not sure who you can blame though, as there appears to be little or no training in my local store. Most people don't know the products, don't know where they are located, don't have a clue if its even something they carry; and in many cases, don't even know what it is you're talking about. Give them a SKU# and you might be okay, but beyond that you're pretty much on your own.

Happy New Year,

CWS
i agree that a more intensive training is needed before he/she is deployed into HD..

[PLUMBER RICK]

my wife and i actually have met a few real nice people in the tool coral. so much for trying to play hide and go seek. they rat me out. :mad:
my wife can even locate the overstock above.
she loves to use the self check out.
soon we won't need employees except to unlock the doors.

we used to call home depot our friday night date night.

rick.

[Polar Sparky 1224]

What is still find funny is that when i go to the tool coral there is one man working there that always shakes his head like to say "Oh no him again". A few months back when i was in serios need of a better drill than my 12v dewalt, i ran into him and he was very helpful. A day or to later i sarted talking about the different brands and talked about getting a radio he led me over to the radios. Well, after me going off about the pro's and con's of each brand and which was the best choice. He then told me "Who's selling the radio to who?"
Since then I think they put my picture up in the office or something, cause nobody asks me if i need help anymore.

I used to go into HD enough that other shoppers would ask me questions thinking i work there. But sometimes i do know more than the real employees.

My favorite reading materail is the full product catologs for Dewalt, Bosch, Delta, Porter Cable, Matebo, and Greenlee (Electical and Data tools/testers)

[DanO1971]

I work in Tools at a Home Depot in Wisconsin. It is a part ime job for me, I am a cabinetmaker during the day. A few years ago I started my job there and there were many others like myself, guys who worked there p/t and had a trades job during the day. The job paid us extremely well, especially for p/t work. We had fun at work, yes we BSed in the dept alot, until a customer needed help.

Then a new store manager came in, and along with him a new HR came in. Hiring stopped, and respect for the employees stopped. I just restarted a few months ago, and it is not the same as it was before. There are still a few god guys to talk to, but there are alot more idiots who are just there for a paycheck. Wages for p/t have drastically gone down (I got back in at my previous wage) and along with that morale has gone down. The latest manager to be hired in the store came from a different retail store altogether. He doesnt know a thing about anything in the store, except how to "manage" They are so concerned with the bottom line that they dont keep enough employees on and then give us huge to do lists, along with customers, and the "I needed this done yesterday" work that always comes up, leading to our reputation of poor customer service.

There is a lack of communication as far as training goes and it could be better. Every month there are training classes to be taken, but they are usually some store operations related item, or an oddball item thats not even in the dept you work in. We could definately use more specs on the products we are selling. I have my brands or items that I like, and most customers agree with me when I give them my opinions, because I have used many of the items I sell. When I dont know anything about a product I am also honest about it.

I am not complaining at all. I like my job at HD (I hope Nardelli is reading this :D ) I work there for the money and the fun of it. 90% of the time Im happy to be there (usually gets me out of trips to the in-laws)

[Bob D.]

Wow, only slightly better than a trip to visit the in-laws, you're not putting working at HD too high on your list are you? :rolleyes:

[DanO1971]

(I hope Im not going too far off topic to rant here)

The latest thing that is messed up with our store (I heard its a corporate thing so probably elsewhere too) is that there was nothing being ordered for stock. One night I had a guy come in looking for a drywall screwdriver. He looked at the Ridgid and was set on getting it when he asked me for one. We looked in the overstock, none! Then he said he would take the DeWalt, none again. Im sure he ended up down the road at Menards after that, since Lowes hasnt gotten close enough to our store YET

Hmmm maybe I should change my name here in order to be less recognizable.

[CWSmith]

I'm not surprised by the lack of stock or about Home Depot's concern for thier "bottom line". In the last year, and especially the last few months I've seen some things that left me wondering where their heads are at.

Last spring I bought a Ryobi corded saber saw. Ryobi had announced the new product five or six month ealier and it took about three months for my local (Corning, NY) store to get one. A display model went on the shelf, but no stock was under it. After about two weeks the display model disappeared. I waited to see when the thing would show up and after about six or seven weeks, there was a $50 "limited time" sale price posted... but still NO saw. So I grabbed an "orange apron" and asked if they had any of these Ryobi Sabre Saws. Well, he tracked down the dept manager, who told us that Ryobi didn't make such a thing... and then he went into the "show me" mode. Well I showed him the display, and he then went into the "discontinued mode" and walked away. The original sales guy then found another orange apron to handle me and then left. Well, this third guy went all out. He went to the computer which said they had six of them and then he grabbed another guy and they went looking. It took them about twenty more minutes, but they found two.... well actually, they found one, and an empty case (we figured that must of been for the original, still missing, display model. I bought the one they had and it was at least two months before they finally got stock.

Then back in November, I walked in and found the new Ryobi TS1341 10" miter saw on sale for $59. I hadn't been looking for a miter saw, didn't really need one, but for $59... how could I pass that up. They had eight of them and within an hour, they were all gone. I did buy the last one.

But funny thing was that the older TS1340 was in the display area, but there wasn't any stock under the table. A couple of days after the sale was over (and long after they had sold all the TS1341's, they found the TS1340s (about ten of them). Well, those were regularly priced at $99. A few weeks later Ridgid's Finished Carpenters Combo went on sale on the web for $200 (it was still $250 in the store), but the local store honored the web price and I brought back the TS1341 and bought the Ridgid combo (really good deal). Then in January, the Ridgid combo was put on "clearance" in the store and the price was $175. I got them to take another $25 off my receipt (even a better deal).

They also had a pre-Christmas Ryobi 6" bench grinder. $24 for the brand new model. Again, the old model was on display, but the new model is what got sold. After the holidays, they had the old model at the regular price ($49 I believe), they had only a couple of them, but had none of the new model.

Well, here we are in early February and the TS1341 that I brought back is now on display and is selling for $99. But the older TS1340's they've moved out on the aisle (away from the display) and set it up like it was a feature and they're also selling for $99. (????) They also still have about three of the Ridgid combo's, but they are now back at $250, so I guess it wasn't a clearance. Same is true of the Ryobi planer.... marked "clearance" for $150 in January, when they had no stock. Now they have three and the price is back to normal. But at least the old grinders are gone and the new ones are on the shelf.

Maybe I'm wrong, but it seems to me like they're a bit confused and selling off the new stuff at clearance prices and then putting the older stuff back on the shelves at regular prices. A bit strange I think.

CWS

[b375rgt]

A couple of weeks ago I went into HD with the intention of purchasing the Ridgid DP1550. All I wanted was a sales person to come up and ask if I needed assistance. At my HD the power tools are located directly across from the self-checkout lines so the orange apron at the booth there could directly see me. They could have easily called for someone to check on me. I walked up and down those two aisles for about an hour just waiting to be approached. If fact I was there long enough that I figured they would of at least had someone around me to make sure I wasn't shoplifting. This is a brand new store that has opened also so you might have expected the employees to put forth a little bit of effort. Such was not the case. Needless to say, they lost a $280 sale that day and whereas that won't break them, they have to understand that if everyone is treated in the same manner their sales will suffer. It's a shame that I still can usually find most everything that I need there that I can't boycott them altogether.

[papadan]

As for employee knowledge, you have to know how HD thinks. If I need assistance with anything in plumbing I just go to the paint department. There is a retired Plumber working that dept. and can tell me everything I need. I go to the outdoor shop for my electrical needs, that is where the Ex-Electrition works. LOL

[Tacman7]

I usually don't rely on any employee help, I've gotten to know the store better then most of them anyway.

But I did get some help when I was shopping for cordless tools during the Xmas sale. A guy working in the tool dept told me about the Ridgid LSA and how good the tools were etc.

So once in a while they can be helpful, even a stopped clock is right twice a day.

[Polar Sparky 1224]

I was talking with a HD guy today and he was annoyed about he their are constant changes from day to day in having some item put out on clearance and then put away and then brought out a day later.... They do have meetings but they are mainly management things.. When this guy say me come in he said i should get a pass or an apron since i am in there so much. The plumber looking for the 5pc set was getting annoyed because he couldn't find the impact driver in the set. We found it hidden under a shelf near the saws.

I kept walking then i ran in to some neighbors who wondered why some can lights cost a bit more than the others. I then explained that NON IC means it can't be in contact with insulation and that the ic could be but I'd still be sure it had berating space. (one home in park city we had to clear all the insulation away from the cans since they were always over heating. They were IC rated! But some fiberglass insulation was put right on top of the light and then the blow it insulation covered that and caused the problem.)

I typed really fast so hope it makes sence...

[plumber]

Since the big box stores have driven out most of the small detail oriented hardware and tool stores it does get harder to find knowledgable sales people anymore. Particularly when the pay and benefits are so horrible.

I was in a Sears Appliance and Hardware store to return a split wrench and watched a customer chew out this poor little cashier for 10 minutes. The front line employees always take all of the grief yet they have absolutely no control over the stores policies. If somebody had talked to that guys daughter or wife the way he was talking to that young lady he would have probably punched the person in the mouth and rightly so. It was really sad, the stores manager did not come out until the customer left, that was even sadder. The managers door was right behind the service desk and it would have been impossible for the manager to not know what was going on.

I get aggravated at the floor help in these big stores but the problems are at the management level and I try to let that influence my attitude towards the untrained and poorly trained help that simply want to earn their living and go home to their families.

[acemery]

<<It was really sad, the stores manager did not come out until the customer left, that was even sadder. The managers door was right behind the service desk and it would have been impossible for the manager to not know what was going on.>>

Of course the manager knew what was going on. He just didn't care. He was happy that he didn't have to face the customer. What a coward!

I always ask to speak to the store manager. Not the dept. manager. I make sure to tell them that the reason their customer service is crappy is that the only people they'll hire are those with warm bodies who can pass a drug test. That way, they can get away with paying them minimum wage. They don't want intelligent people. As Tennessee Ernie Ford sang long ago "A mind that's weak and a back that's strong".

Al

[Polar Sparky 1224]

Some of the HD employee's are not to pleased about the way things are either. On of the guys in the tool area should really be in charge of arranging the displays. The table saws are on low shelves and so anyone under 5'9" can't really see all the details. If they put them at ground level more people would come buy and look and possibly buy.

i was there last week when a neighbor had a question about some can lights and the price for the can lights was put on a pillar at 7', how many people look up 7' when the merchandise in sitting on the floor? I moved it down to 5' and it's been there since...

[adana]

Where I live in Canada we have a chain store called RONA.

Just recently purchased by a Quebec based company that pulled every Western supplier out to replace them with primarily Eastern product suppliers, NICE !

This coming from a company that calls them selves proudly Canadian, ya right. Only if you live in Quebec I guess, which is the farthest thing from being Canadian.

I will support HD even stronger due to their much better customers service, better product and better prices.
HD prices are on average 10-15 % better across the board on tools and other products.

Glenn
A damn proud Canadian !

[ravensoncarpentry]

There is a skit on the Dave Chappel show on comedy central about custemer service at a copy center chain. The skit is like a training video and the last line is something like "why do we treat our cusemers this way? Because f**k `em! Thats why!"
I think somewhere along the way someone replaced real cheapo depot training vids with this skit or at least adopted that motto. I will admit to occasionaly running across someone who knows there stuff and is helpfull but usualy I`m dealing with morons who can`t be bothered. Sad thing is that I can remember, years ago asking someone to point me in the direction of what I needed. They walked me to it explaining that that were not allowed to simply point us in the right direction but had to make sure we found what we needed personaly. That philosophy impressed me at the time.
We had a Loewes open nearby recently and the service there has been great. Hopefully that lasts.
John

[plumbdog10]

My wife had gone it to return a tool i didn't need and then asked where she could find the some nutdrivers for my drill. It would have been much faster if I had gone with her shoping since i can walk to there tool coral with my eye's closed. she asked a few aprons for help and the guy told her to head for the sign that said tools and then went back to talking with his co-worker. My wife felt insulted that they couldn't be a bit more consiterate. My wife doens't no much about tools but since i know nothing about nursing we're even. Wouldn't you think that as you put on an orange apron you take on the task of helping people that come for help? I wonder if i can get a job where i can talk to my friend at work?

Yea,

But I doubt you have a part time job that pays next to minimum wage with no benifits.

Americans want to buy at extreme low prices, but then ***** about the service. We have let Home Depot run every local hardware store out of service because we saved a few bucks. Well, I guess it's time we live with it.

Hey, I'm as guilty as anyone, but my ways have changed.

[Fightgar]

Where I live, there are 2 Home Depots and 2 Lowe's in town, and I've shopped at all four, and customer service has always ranged from acceptable to outstanding.
However, right now I'm remodeling a house in Sandpoint, ID, where there's one HD and no Lowe's - I have spent thousands and thousands of dollars at this place, and I have NEVER had such horrible customer service; the following is only the most recent example.
I ordered some vinyl flooring. Get a call a week later saying it's in. Go in to pick it up. The overweight jackass behind the counter says they don't have anything for me waiting to be picked up. I didn't have my receipt (which I have NEVER before needed in order to pick up anything there) and he said that was the only thing that could prove I had bought it, so I went back to the site to get it. I go back, there's a cute little brunette - like 18 or something - working behind the counter, and I explaing the situation. She looks up my name on the computer, and my vinyl is at the front of the store three minutes later. I was so mad at the first guy that I almost spit. GRRRRRRRRRRRRRRRRRRRR!

[maryjo]

Well, I think we're very lucky to have stores like HD. I can recall the old hardware store in my town which opened between 8 and 9 and closed at 5:30
and was closed Sunday. The owner was knowledgeable but he was always grumpy and wasn't above patronizing you if you weren't an expert like him. I hated going in there which is why I like the fact I can walk through HD for hours if I want and no one will bother me. Another great thing about HD is their return policy which is about as good as it gets. As for the help, I've found good and bad at HD. It does seem like lately there's been more slacker types but I can live with that as I don't usually need much help anyway. I'd really miss HD and Lowes if they weren't there and for sure we'd all pay more money for tools.

Maryjo

[ToUtahNow]

For a DIYer Home Depots and Lowes are great. For a professional who has been spoiled by supply houses which have high quailty materials and people who have to help you they are horrible. Then again why a Pro would choose to go to a Box store is beyond me. I would rather pay a little more and get the right part to begin with.

Mark

[plumbdog10]

For a DIYer Home Depots and Lowes are great. For a professional who has been spoiled by supply houses which have high quailty materials and people who have to help you they are horrible. Then again why a Pro would choose to go to a Box store is beyond me. I would rather pay a little more and get the right part to begin with.

Mark

I agree.

The problem with the chain stores is that they only stock items that sell X amount of units per month. You can, for instance, buy a Ridgid tubing cutter, but try buying replacement rollers and pins. You can buy from a large selection of power tools, but try buy optional attachments.

If it isn't moving fast, it isn't stocked.

I, like you, would rather pay a little more for one stop shopping.

[VASandy]

Being the odd female in the tools section looking for a tool, I've had the gamut of employees to "help" me. Usually the posers are put off by questions like "what size arbor does it use?" and run away.

The HD in Winchester, VA is actually staffed by some very knowlegable, helpful people. One of the guys there is a cabinetmaker by trade, and is always a good person to bounce ideas off. He really likes helping customers, and will always answer questions honestly. I've had great luck at the Winchester HD in just about all of the departments. It's refreshing to know I can go there and get good advice and helpful people that are willing to get the big heavy thing off the top of the display shelves!!

[Tacman7]

I've had some good advice, well once, about the Ridgid LSA that I didn't know about.

The other day I wanted a price on a set of quick release augers made by Ridgid. They were in a stack by themselves with no price anywhere. One guy didn't know and got his boss who told me they're about $15 but wan't any good. He said they opened them when they came in and tried them but they didn't work that good etc.

After looking around for a while I went ahead and bought them. ($12.95)

I opened them the other day and was quite impressed with the quality and function of the bits. Nothing wrong with them I could see and the 1" made quick work of installation of a lockset in a door.

Have to take some "advice" with a grain of salt.

[Polar Sparky 1224]

I'll give the guy in electrical credit for being nice. I needed to get some 18-20 AWG stranded wire to fix something on the car. I waited my turn and he looked through all the wire for me and the best we came up with was speaker wire at .23 a foot. I was going to look at ace anyway and bought it there but the guy at home depot even though he wasn't an electrician was willing to look over everything twice.

[swoosh81]

For a DIYer Home Depots and Lowes are great. For a professional who has been spoiled by supply houses which have high quailty materials and people who have to help you they are horrible. Then again why a Pro would choose to go to a Box store is beyond me. I would rather pay a little more and get the right part to begin with.

Mark
Agreed 100%, handymen need a place to go to!!

[Polar Sparky 1224]

I had to redo the wiring in the door of my 96 honda civic, and got some of the wire and buttsplices i needed at hd. The rest of the wire i got at ace for .11 a foot. It took me 3 hours to remove the car door and to splice a foot of wire onto the 23 wires going into the door. I'm proud to say my windows rool down and the window that hasn't worked for two years is working fine. I knew more than the guy that was trying to help me and at Ace i have old classmates that work there. I'm not a prossesional mechanic and nor do i claim to know anything about cars but I'd feel real embarassed going to a shop and paying someone $200-$400 just to fix some wires.

And this makes my wife very happy, So if the women don't find ya handsome they should at-least find ya handy.

(i know swoosh 81 will have to say something about this but I won't see it!!!!!:D :cool:)

swoosh81+bad english=Ignore List.

[HVAC HAWK]

(i know swoosh 81 will have to say something about this but I won't see it!!!!!:D :cool:)

swoosh81+bad english=Ignore List.

ISN'T THE IGNORE LIST NICE

[Polar Sparky 1224]

is that wonderful ignore list. ya know it'd be even better if swoosh 81 put all of us on his ignore list.

:) :) :) :) :) :) :) :) :) :) :) :) :) :)

I can only put 15 images in a post.

last night i took back the extra parts from fixing my car door and they just gave me cash back since they were almost ready to close. To again please the wife i took the cash over to a grocery store and bought her some redvines, I don't know how many come in a pack but in only ate 6:confused: . but at least i was able to quickly get the parts to fix the car.

[HVAC HAWK]

this must be a Utah thing so what is a redvines :confused: :confused: :confused: :confused: :confused: :confused: :confused: :confused: :confused: :confused: :confused: :confused: :confused: :confused: :confused:

[Polar Sparky 1224]

red licorice:D

[HVAC HAWK]

OK

Thanks

[JimDon]

OK POLAR,
Had about enough of you. Are you a certified ASE mechanic? How dare you take a car door apart and masquarade as an auto mechanic when everybody in this forum knows that you are truly a Sparky. I just don't think that you Sparkies should be horning in on the work that auto mechanics are paid good money to do, yada, yada, yada. Blah Blah Blah. LMAO. Hey Polar, good job. Wonder what kind of flames Swoosh and some of those other malcontents are going to say about your working on a car. By the way, next thing ya know, you're going to want to go put a new ballcock in a toilet or something ridiculous like that. Hey love those redvines too. Problem is I can't stop eatin em once I get started.
Jim D.

[Polar Sparky 1224]

I love those redvine too it's a wonder I'm not back up to 230 lbs again.

Don't tell anybody but i have also done framing, drywall, plumbing, roofing and tile, but i hate fixing plumbing problems. Long arms and small area's don't mix!!! I'm not a master of all these but when i am done it looks good at least. (even if it takes me four hours like the car door did.):D :D

[HVAC HAWK]

polar needs to be nice to swoosh now that papa josh said he needs to cool off .:eek: :p :p

but how mutch cooler can a polar sparky get ??:D :D

[Polar Sparky 1224]

Only time will tell hu?:D What is that phrase?....."what's in a name?"

Haven't heard from old you know who for a while. maybe I'll see him at home depot one of these days.:D :D :D :D

while i wait for something else to laugh about here are some other funny pictures.....
167
168
I saw these at Costco in Bountiful
No idea how much torque they have either.

[scottjbs]

:D I am a very enthusiastic guy, willing to chat, help, be helped, etc. I frequent HD stores, as well as Cummins, Lowe's, Bargain stores, Harbor Freight, etc. I will tell you this, I have never had so many customer service issues like I have had with HD. :mad: In my area, I have 5!!!! that are easily accessible. There has NOT BEEN ONE that I have not either filed a complaint at, or called Customer Relations on. :cool: I personally think HD sucks, really.:eek: I have never seen a company that won't match it's OWN prices, not internet pricing, but that HD that is just down the road less than 10 miles.:confused: Like I said, I have 5 within a 30 mile radius. For example, the other evening I was there and had a 10% off entire purchase coupon from LOWE's. Normally, HD matches competitor coupons with no problem. Now, this thing was 10% total up to $2000. I was trying to use it over a measly $100 bucks. So, they are giving up $10, big deal. BUT, SHE woudln't do it, FLAT OUT REFUSED. I told her that it wasn't a big deal;) . So, I took her name and called Customer Care, who promptly sent me a 20% Coupon in the mail.:p Next time I went to that HD, made sure to let her know that how I got it, thanks to her.:D I wasn't mad, I got to keep my 10% coupon from Lowe's, I just got even. All I have to say, is thanks HD...... keep your current return policy, and keep prices different at stores within a 30 mile radius, please. I know this is long, but I am very displeased with them, but love Ridgid tools. To tell you the truth, it's sports/actors/entertainers/OUR fault for allowing so much to be paid to those figures while the minimum wage in this country is still $5.15. :cool: I love football too.... but no longer will watch professional sports.... not gonna watch a bunch of millionare's play football, or pay $7 for a can of beer ANYMORE!!!:eek: Okay.. i'm done. For those of you that actually made it through it. :)

[Cuj0HD]

Guys, I listen to all the stories here about bad customer service and I know that most of them are true. I have seen it in my store and as a manager have had to deal with the upset customers.
That being said, the only way for the store management to fix these problems is if we here about them. On the bottom of every receipt is a survey about your shopping experience. You can voice any problems on there and please name the employee. Now this is also for good customer service,so don't be afraid to let the store know about a good shopping experience.
Each store gets this survey every day and it will help us to identify the problems and hopefully solve them too.

Now I am not saying you should not contact customer care if the issue warrants it. But if you fill out the online survey(which is posted in the breakroom, after all customer info is marked out, for all employees to see.)
I know for sure that in my store we go over the VOC comments every week in staff meeting and any negitive comments about employees are addressed.

And the best part for the customer is every time you fill out a Voice of Customer survey you get entered for a $5000.00 shopping spree.