Won`t be buying any more Ridid tools

[ravensoncarpentry]

In the last year I`ve gone through two R2600 variable speed random orbit sanders. I chose them over more tried and tested brands because it was the most comfortable. First one up and stopped working in after two weeks of work, took that back and exchanged it for a new one and the second one stopped another ten months later. Same thing, just up and stopped in mid use. Since it was way past the timeframe I had to return or exchange it, I took it to home depot to be sent out for repair. three days later they called me back saying that they can`t send it out and I have to deal directly with Rigid to either get the part needed or get it repaired. Since I`m a carpenter for a living and I use my orbital several times a week, I don`t have time for tools that stop working or tools I need to go through a run around to get fixed. I`ll get it fixed, but since I needed a sander the next day for a mantle I was building, I bought the comparable Porter Cable sander when I brought the Rigid to the Depot to drop off. Really burns me though that in one year time I`ve gone through three sanders and paid for two when the first one should have been right.
This is not the only Rigid tool I`ve had trouble with BTW. I also have some of there platform stands that the handles broke on inside two months. Home Depot wouldn`t replace them for me either but directed me to Rigids web site instead where I could order the parts. I havn`t bothered since I can adjust the hieght on them with a wrench.
I do also own a Rigid twelve inch compound miter saw. I bought it for a flooring project as a homeowner before I was a carpenter. Although this saw will not do what I need it to do on the jobsite and I had to get a DeWalt, I had no complaints with it in the capacity I did use it in. I have since given it to a friend and he has had no complaints either.
All in all though, I can safely say I won`t be buying any more Rigid tools. I need tools to be there when I need them and not in the shop getting fixed. Considering that I`m a finish guy and therefore seem to need at least one of everything, lots of folks on and off jobsites ask my opinion on what tools to get. I will henceforth be telling them that in my experience Rigid tools are unreliable and prone to breaking and the so called warrenty is almost more hassle than its worth.
John

[oldslowchevy]

sorry about your luck ravenson,but i will teel you this ridgid has some of the best saws around except for the sazall.big red will be hard to beat with that!there cordless tools are better than they were but better is out there,but the impact gun rocks!!as a carpenter myself i have never had a problem with there saws.i have seen a few folks on here state they have problems with there sanders. that is what this forum is for to ask some questions an get other peoples opions on tools and if the ridgid tool in question isn't very good who makes a good one.i do agree that on the job you need tools that preform day in and day out.i for one have had very very little luck with dewalt tools,and in fact before i moved from maryland to florida i had 13 non working dewalt tools all less than 5 years old some as little as 2 years that i gave to my father in law (he knew they didnt work and still wanted them)but others have had great luck with dewalt tools.so please don't condem the whole ridgid tool line over a $50 sander and some platform stands(not sure but i havent seen them in awhile are they still sold?were there that bad that they were discontiued?or did they sell well and are on back order?)like you stated the saw was great but under sized for your needs that is of no fault of ridgid or your self you got what you needed then out grow it everyone does that.i for one hope you reconcider ridgid in the next power tool you get just if you have adout post a questoin on here we as a group will shoot you strait i swear to that.

[BadgerDave]

Are you gonna be just as burned up when you bring a DeWalt tool into Home Depot for fixing and they won't accept that either because they're NOT a service center?:eek::o Sorry to hear you had a bad experience with a couple of ROS's but you could have saved yourself alot of stress if you had just read and understood the warranty/LSA.

[ravensoncarpentry]

I`ll admit that the chopsaw was great for what I got it for, my needs just outgrew it. No complaints there. The stands are a pain, but as I said, I can tighten them with a wrench. Poor materials in the handles, but they still work. BTW, I bought them about eight months ago. I don`t know if they still carry them. The sander on the other hand chaps my *ss. I`ll admit I could have saved myself a lot of hassle and stress by better understanding the warrenty policy, but to my mind the warrenty is secondary to the quality of the tool in the first place. A tool shouldn`t break until its paid for itself and that sander didn`t.
BTW, no, I won`t be as burned when a DeWalt tool of mine needs repair because I know five places inside an hours drive I can take it for service same with my Porter Cable and Milwaukee tools. for example, my DeWalt chopsaws electric break is malfuntioning and I got a horrible flapping sound from the motor.. I got new brushings twenty minutes from the jobsite and had it running again in minutes. Fixed the flapping but not the break. Forty minutes from site and on my way home from where most of my work is is a place that ordered a new switch for me and will work with my shedule for install so as to only have it for a day. (I use my chopsaw almost daily. Not having it for a couple of weeks would mean I`d need to drop four bills on a new one or be out of work) If I could find somewhere nearby to take my sander I`d be less unhappy, but it looks like I`ll have to mail it in and wait. Good thing I bought a replacement!
This does look like a good forum and the folks here seem nice and seem to know what they are talking about. I`m glad I stumbled across it. I do use consumer reports on Amazon, magazine ratings and such things when buying tools to try to help get the best bang for my buck and this forum will be helpfull there too!
John

[BadgerDave]

Maybe one of these Ridgid Service Centers can help you out,

Granite State Tool Sales
47 Bradford Road
Sunapee, NH

125 Tools Inc.
111 Plaistow Road
Plaistow, NH

Bob's Elec. Tool Service Inc.
6 Pheasant Run
Pembroke, NH

[oldslowchevy]

hey bd i must be getting old and slow.i cant find any where on this site on where the service centers are here in florida,oh well glad i dont need one at the moment.

[BadgerDave]

OSC, go to your ebox and click on any of the tools you have registered. When the tool comes up, there is a link you can click on to find a listing of the Service Centers. HTH.

[ravensoncarpentry]

That will definitly help. Thanks!:)

[oldslowchevy]

bd you are like god here in this forum i cant think of a time that you have ever been wrong.this is another 5time that you were right and thanks again.(gee i wish you were wrong just once so i knew if you were human or not(and i am leaning towards not)

[BadgerDave]

OSC, there is absolutely no doubt in my unmilitary like mind that any shop that doesn't include the top of the line RotoZip tool is an incomplete shop. It is manufactured using the highest quality materials and is absolutely the best designed tool ever to be invented! You can take that to the bank. ;)

[oldslowchevy]

lol and thanks but i think i'll have to pass on that on lmao

[papadan]

OSC, Badger Dave is not a person, he is a computer. http://thequackshack.com/forums/radio/html/emoticons/ROFL.gif

[Lorax]

That's what I thought too.
I believe his Dad's name was HAL !

Typical morning at little Badgers house:

Good Morning Dave.
Good Morning HAL.
What would you like for breakfast, Dave?
I'd like bacon and eggs, HAL.
I'm sorry Dave. I can't do that. Too much cholesterol. How about cereal?
OK HAL and thanks. I want to grow up to be just like you!

[BadgerDave]

That's what I thought too.
I believe his Dad's name was HAL ! :D:D:D You realize don't you that most of the people here are going, who's HAL???:confused::confused::confused:

ps; I like cereal. Honey Bunches of Oats, it's a mouthful of joy!:cool:

[oldslowchevy]

what in the hell did i start?lmao

[Polar Sparky 1224]

:D:D:D You realize don't you that most of the people here are going, who's HAL???:confused::confused::confused:

ps; I like cereal. Honey Bunches of Oats, it's a mouthful of joy!:cool:

Isn't Hal the Robot or computer brain on the Colony ship in Space Odyssey 2010? Of course i think that is also the name of the robot on Hitchhikers guide to the galaxy...

"Brain the size of a planet and I have to put up with lorax's constant jabs..life is so depressing.....":D :D

[JimDon]

Hey Lorax,
I remember Hal, he's Henway's Dad!
LMAO
Straight man huh?
Hmmmmn!
Jim D.

[CWSmith]

As I recall, that's the HAL 9000 Master Computer in 2001 Space Odessy. His "Good Evening Dave" probably still wakes Badger Dave in the middle of his night.

You have to admit though the Hal's always calm voice was more enchanting than that "blue screen of death" given to us decades later by Mr. Gates and his MS team.

I like my oats without all that sweet stuff ;)

CWS

[cudaaa]

Has anyone looked at this set up? How do you think it stands up compaired to the 3650? Thanks cudaaa

[premiumbath]

OK what amazes me most is ridgid power tools (non plumbing) have been out in a max of what three years and raven said he bought the saw as a home owner and is now a finish carpenter that is really amazing to me. I wish in three years i could have done that. I have all great luck with ridgid event to when drywall fell and broke handle on my slide they sent me all new for ready for this free and that was event when i told them what happened. not to be rude but have you thought it could be the operator error. I us my ridgid sander a lot on custom work (finish carpenter) like match cabinets but want another, to fluted fillers , to sanding dependable on floors.

[briselec]

Isn't Hal the Robot or computer brain on the Colony ship in Space Odyssey 2010? Of course i think that is also the name of the robot on Hitchhikers guide to the galaxy...

"Brain the size of a planet and I have to put up with lorax's constant jabs..life is so depressing.....":D :D

The extremely depressed robot with the big brain is Marvin.

[mapper]

Star with H - A - L, add one letter to each. This equals IBM.

Cheers

[Ski John]

The fictious computer company that created "HAL" in 2001 and and the improved HAL model in 2010 was supposed to be one step ahead of IBM, hence adding one alphebetical place on each of the letters. In an interview I heard Arthur Clarke was poking fun.

The other computers in Hitchhikers was "Deep Thought" (answered 42 to the meaning of life, the universe, and everything, and the planet Earth (the follow-up to Deep thought trying to determine the question for the answer 42). As you recall the planet Earth was destroyed before completing its task by the Vogons in order to build a sub-space bypass, which force the quick evacuation by Arthur Dent and the other guy whose name I can't remember at the moment.

I think I got it right, sitting in an airport lounge writing from memory.

[plumbdog10]

hey bd i must be getting old and slow.i cant find any where on this site on where the service centers are here in florida,oh well glad i dont need one at the moment.


Look in a China where they are made.

[woodweavil]

Well let me put in my .02 cents I was a die hard deWalt man most of my tools were dewalt and some still are but that is because I cant affordt to replace them with ridgid yet I am a cabinet maker and trim carpenter and prolly use my sander more than you if you bought the porter cable quicksand you will be more than satisfied bit dont drop it Ive had mine for 10 yaers plus and works as good today as the day I bought it no repairs ever just lucky maybe. but it is uncomfortable to use for long priods at a time I am sure that as with most tools that there are occasions as to where it seems that there is a gremlin living inside them just to mess with you But I assure you that ridgid tools are as good as any other professional grade tools out there and my shop is primarily orange as far as tools go I have the ridgid cordless 12 volt drill that I use all day every day and has never even blinked I have had that drill for three years now been dropped off ladders many times. the planer is much better than the dewalt for half the price (well maybe not half) maybe give em another shot and most service center are local I would venture to say that your local service center that fixs you dewalts will also fix your ridgid tools just ask em just my .02 cents

[mcarr184]

hell I may be new to the forum but I am going to put in my ( 2 cents )

1. My out look on tools especialy if you get a bad one ( Just like cars ). Was it built on a Monday or a Friday, you know what I mean. Still hung over or wanting to get the hell out of there days.

2. unless all tools become made by robots and not humans maby the person that assembled part of the batch that your tool came from just forund out there daughter is pregnant or just got served divorce papers you knever know what level of consentration the person is working on LOL.

and thoes are with any manufacture not just ridgid

[homeagain]

Quote from BD: "OSC, there is absolutely no doubt in my unmilitary like mind that any shop that doesn't include the top of the line RotoZip tool is an incomplete shop. It is manufactured using the highest quality materials and is absolutely the best designed tool ever to be invented! You can take that to the bank. ;)"

hey bd - you might have to explain that one to osc so he can laugh!

(Too much like yankee humor! We dun rekon yer kin roun ere.)


:D

[oldslowchevy]

hey bd - you might have to explain that one to osc so he can laugh!

(Too much like yankee humor! We dun rekon yer kin roun ere.)


:D


awww shinzles, redneck boy here don'ts thinks i gots me a secents of houmors........ fo shame fo shame, but hum for the record i did laugh:D

[homeagain]

awww shinzles, redneck boy here don'ts thinks i gots me a secents of houmors........ fo shame fo shame, but hum for the record i did laugh:D


That there was SCENT feller - any ole coon dog will tell 'e thet.:outtahere:

[oldslowchevy]

dang even the new kid is teasin me about my spelling