all manuals are available for the power tools on the web site. The group in South Carolina, as you mentioned is specifically trained to support, diagnose, and assist you with power tool issues. They are experts, where as the tech service group inside of Ridge Tool specializes on hand tools, pipe threading, drain cleaning and propress. We do not expect nor recognize any one tech service group to know everything about all products. Especially in a catalog a broad as ours. The other manufacturers that you mentioned don't have catalogs as deep as ours - so it only makes sense from an effectivness view point to decentralize.
It may not seem fully centralized to you - but it is as centralized as most other tool manufacturers are. Most importantly - you are talking to people here in the states, not overseas. Which is an alternative that most companies are going to to keep things centralized.
The biggest advantage of our south carolina facility for tech support is that they have the products on hand, remote head sets, and can physically look at the same tool as you have and walk you throuh a problem. Unfortunatly, we don't have that ability as of yet here in our facility that you made mention of in Ohio.
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