Customer service is one of the best selling points for any service company today. You have companies offering smiling service men to show up with booties on and smelling nice. Which I always thought was strange but ok I’ll buy it. Since I am always traveling or busy with work a lot of the times I am forced to call someone to the house for repairs. Recently I had my heating system break down. I called a service guy to come out and look at it. Later that day after I knew he had left I called my wife to ask how the service man was. She said he was very nice and professional and did not overcharge us. I had called three places after getting referrals from friends and family the other two places I called had good referrals one company I got a machine the other company I got a grouchy woman answering the phone and the third company I spoke with a very nice guy who set up a service time and showed up a few minutes early.
I get to speak with a lot of your secretaries and wives and have found a lot of different approaches to customer service. There are the ones that use family to answer the phones, answering services or hire a secretary / book keeper. So if you’re a one man show or you run 30 trucks how do you approach customer service in your business?