Shouldn't we be offering a workmanship warranty vs a blanket warranty on the product we install? We don't manufacture the product. We install it. The manufacturer normally gives a warranty period on their product to cover defective material. So shouldn't our warranty be on what we provide? The workmanship. Example: You install a kitchen faucet and one or two years later the faucet starts to loosen up from its base constitutes defective workmanship and you should go back and fix that absolutely free. Now that same faucet starts dripping one or two years later is a manufactures issue or normal wear and tear and not a workmanship issue? Same for a water heater. The tank leaks a year later isn't a workmanship issue, it's a manufacture issue. The water connections start leaking, that's a workmanship issue. I was thinking about this while installing a water heater yesterday. As long as I've installed that water heater correctly, I should be able to offer a 20 year workmanship warranty that will far outlast that water heater and still not have to eat the bill every time a manufacture defect pops up. I know most of you will disagree with it, especially for what might be considered a minor or quick repair, but I'm going to start wording my written warranties as workmanship warranties instead of blanket warranties and would appreciate hearing your thoughts on this, pros and cons. One might even feel comfortable writing a written warranty as: 6 year manufacture parts warranty, 6 year workmanship warranty and 1 year blanket warranty. Think about what that says. Do you see anything that could be considered not fair about the above warranties for the consumer and the contractor? Assuming you're not providing crap material to begin with.
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