installed 3 owner supplied american standard faucets today. 2 wide spreads went in fine and worked properly.
then i installed the 4'' center set and when i turned on the water at hot angle stop, the handle blew off with the stem
i shut off the stop and wiped up the water. the cartridge was missing the locking nut. checked the cold and it too was missing the nut.
called a/s customer service and they are sending a new faucet from texas in a few days. the faucet was purchased from home depot and appeared new with plastic banding around the box. so either it was bought and returned or american standard short changed me 2 nuts
glad it happened while i was there testing it. could you imagine if it happened after i left.
i will be billing them my time when i come back next week too.
of course the handles are already factory installed so unlees you removed them, you wouldn't see the lock nuts missing.
the missing parts.