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It's not bad if you can wait for it to load completely, The site is actually designed for service centers so all the features may not work. My only complaint with it is that it is very slow sometimes, Mainly on Mondays that may be the day they update it.
I've used it to order parts before and for me it has workled remarkably well. Its not the most intuitive site to navigate since its mostly designed as a dealer site but I've never had problems finding what I need there and the parts I've ordered are shipped quickly.
IMHO its a good site for finding the parts breakdown on many tools, and I have had good luck ordering parts from them (good response, rapid delivery). You also can see if the parts are on-hand or back-ordered. It is not an easy site to navigate or find the tool model, tho. I have used the parts breakdowns to compare different models of the same brand tool to see the actual difference. Parts prices were good, especially for OEM parts. Good site for checking out DeWalt and Porter Cable. Some others but don't remember all.
Worked fine for me just a few weeks ago. As I had said in my post back then my DW-735 needed new drive gears. I went on their site and easily found the parts list and diagrahm for my planer. I ordered my parts and was logged out in only a few minutes. Worked fine.
"When we build let us think we build forever. Let it not be for present delight nor for present use alone. Let it be such work that our descendants will thank us for, and let us think, as we lay stone upon stone, that a time is to come when these stones will be held sacred because our hands have touched them, and that men will say, as they look upon the labor and wrought substance of them, "See! This our fathers did for us."
John Ruskin (1819 - 1900)