Went to Sears today to exchange a Craftsman 8" mill file. I was told by an employee that Craftsman only warrants "hand tools"... I politely asked the associate what she thought the file I was holding in my hand was. She said a file is not a hand tool. I told her that if it is not a hand tool, then it must be a power tool...but funny thing is, I couldn't find where to plug it in. I calmly walked over to the aisle where the files were, picked up a Craftsman file EXACTLY like mine, walked over to her, and read out loud the warranty on the back of the package. She said she would have to call a manager over to make sure they could exchange it. By now, I didn't know wether to be irritated or to laugh. I mean, how much more plainly could I have explained it? The manager told me that they would only exchange hand tools. Once again, I showed her the package and read the warranty on the back of it. "Oh..." she said. "Well, I guess it is a hand tool". They exchanged it for me, of course. During all of this, I was never once offered an apology for their lack of competence. Where do all of these large retailers find these people to employ? Does ANYONE spend ANY TIME training them????
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