This year I returner about 4 tools to Sears. I have owned Craftsman tools for 38 years now. I have returned about 8 or 10 tools total in all of the years I have owned them. I had two tower tool boxes full of hand tools.I sole 90% of my hand tools because of the hard time I got from Sears when I went to return a tool that costs less than $15.00 max. Today I went to return another tool and yes I got a run around again! I had to go to two sears to get a replacement. I just don't understand what happened to the LIFETIME WARRANTY? I told them at the register to look at my purchases in there computer. They just do not care anymore. I went to my local NAPA and purchased all of my hand tools. I had to make a purchase every two weeks for almost six months now. I used a socket in my impact gun and destroyed the socket. I took it to NAPA and gave it to them and they gave me a replacement with no questions asked. I like this. I will never purchase anything at sears again.
No announcement yet.