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Is Lifetime warranty a scam?

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  • #91
    Thanks Gary. I really tried to convince Ridgid to expand their line, offer stand alone, stock the shelves, that got me nowhere. I can't imagine a tradesperson waiting for Ridgid to come around. My Milwaukee tools will fill all my needs going forward. If Ridgid gets busy, I still have plenty of batteries, no hard feelings.

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    • #92
      The process CAN be much easier, as has been said many times before.

      For instance I recently purchased a new push mower after my old mower gave its last gasp at 15 years. I went online and registered at the website provided in the instructions. Entered my name and address and phone and created a user id and pass in their system, took all of 5 minutes. Next screen tells me I will receive an email and that I should make a copy of my receipt and send it as an attachment to a reply to that email, and that when that is done my 5 year warranty will be in force.

      Less than a minute later I had a email in my inbox from them. I snapped a picture of the receipt using Microsoft Office Lens (if you don't have this GET IT NOW, its free and available for iOS and Android phones) and attached it to my reply email and I was done. Total time less than 15 minutes, more like 10. Oh, and the mower was purchased at Home Depot, so they CAN figure out how to interface their transaction servers with outside systems to validate a purchase.
      Last edited by Bob D.; 08-08-2016, 09:16 PM.
      "It's a table saw, do you know where your fingers are?" Bob D. 2006

      https://www.youtube.com/user/PowerToolInstitute

      ----

      1/20/2017 - The Beginning of a new Error

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      • Gary 1
        Gary 1 commented
        Editing a comment
        If it only worked that easy every time you wouldn't see all the posts about it on this site. I'm glad you had no problems Bob. I however have not been so lucky......and yes I did follow procedure until it just wasn't worth it anymore

    • #93
      Hell YES it's a scam!! I just got off the phone with them and they say they never got the warranty info and ORIGINAL receipt that they asked to be sent in!! Shame on Home Depot for doing business with such scammers!
      The extra cost I paid for my tools gave me the satisfaction that I was covered for life! I even took pictures of everything I sent in just in case some BS like this occurred!!!!
      SO WRONG!!!

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      • #94
        Originally posted by Capt__Mike View Post
        Hell YES it's a scam!! I just got off the phone with them and they say they never got the warranty info and ORIGINAL receipt that they asked to be sent in!! Shame on Home Depot for doing business with such scammers!
        The extra cost I paid for my tools gave me the satisfaction that I was covered for life! I even took pictures of everything I sent in just in case some BS like this occurred!!!!
        SO WRONG!!!
        i dont know why they say original recpt. I have never sent in my original, used to be copy, which is what i do. What extra cost are you referring to?

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        • #95
          Originally posted by Capt__Mike View Post
          Hell YES it's a scam!! I just got off the phone with them and they say they never got the warranty info and ORIGINAL receipt that they asked to be sent in!! Shame on Home Depot for doing business with such scammers!
          The extra cost I paid for my tools gave me the satisfaction that I was covered for life! I even took pictures of everything I sent in just in case some BS like this occurred!!!!
          SO WRONG!!!
          Did you send it with delivery confirmation and show that they accepted your stuff. If so I would suggest you send them all your copies plus proof that the delivery was accepted. Unfortunately the way it works is that the onus is on you to monitor and make sure they've got it in the 90 day window.

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          • #96
            Paid extra, compared to what? Ridgid is cheaper than any other power tool of equivalent quality.

            Do you ever verify the tools are listed on your dashboard?

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            • #97
              SCAM!! I am a ridgid believer from the start, I started by purchasing a drill impact set 18v X4. Every couple of weeks continued buying saw zaw , Circular saw , hammer drill , spot light, 2- 4ahr battery's , duel charger , shop vac , sds plus. I work for a mechanical contractor and 90% of tools purchased where on a HD commercial account after every purchase I went online registered like it says need to get "Lifetime warranty" after all that has been registered maybe 10% have received the lifetime warranty. I truly don't understand what information needs to be reviewed if the purchase what made on a HD Commercial credit account. Anytime I here anybody talk about the warranty I just let them know yes they advertise this Great lifetime service agreement, it just depends on how bad you want it and how much time you are willing to put in to receiveing it. Also the wet-dry vac I purchased I could now even have a chance at it because the model # would never come up and yes it's 18v. I even email ridgid power tools and received no response. This whole issue is really mind boggling. There should be fine print that states ridgid really would rather not certify your tools so plan placing in envelope and stamping to send the info to ridge power tool warranty department. And hope it makes it there and to correct personal. Last thing how about placing a prestamped envelope in each tool box you sell so at least all info and postage is already there.

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