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the ceo of ridgid can run circles around the majority of the drain guys. i've seen it
Thats what I mean. How could a person honestly know what their customers need if they haven't experienced what is need to serve their customers. Hell he doesn't even know how to speak to someone over the phone.He is rude and abrasive.
I noticed he was at a different shop for each person. I doubt many shops are using a coat hanger and kinetic water ram to clear a tub stoppage. I'm guessing there is a lot more that we did not see. The boss said how tough it was to clear the tub stoppage and I imagine it was a battle being that a RAG was pulled back! I suppose the ram was used as a last resort before discovering the rag.
At first I scoffed at the notion of digging up and replacing that bad root section but then I realized for 500 bucks that's a good deal IMO. No need to pay whoever to snake it out every couple years in the future and no worries about raw sewage underneath their house. I would choose that over even having rick come out every year for 75 bucks and snake the drain out. Unless it came with a free k-60 training session each time :-D
I think there is a lot that we did not see and obviously the show is a sham. If it weren't no CEO in their right mind would go on the show. I was hoping for more damning stuff like their employees trying to rip customers off because they're on commission and the CEO feeling bad about it lol. Oh well