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  • warranty on ridgid rechargable battery pack for drill

    How does one get new rechargable batteries for ridgid power tools (do they have warranty)

  • #2
    Re: warranty on ridgid rechargable battery pack for drill

    They have a 3 year warranty against mfg. defects. There also is the Limited Lifetime Service Agreement that will cover them when they fail to hold a charge. That Program though has a requirement that you to register the tool and batteries into the Program within 90 days of purchasing the tool. If you did that then just take or send the tool, battery and charger to your nearest service center where they will check out all the items and determine where the issue is. After you registered the tool into the LLSA Program Ridgid sent out a card with your assigned number on, braing that with you when you go to the service center.
    Teach your kids about taxes..........eat 30 percent of their ice cream.

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    • #3
      Re: warranty on ridgid rechargable battery pack for drill

      thanx BadgerDave

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      • #4
        Re: warranty on ridgid rechargable battery pack for drill

        Originally posted by BadgerDave View Post
        They have a 3 year warranty against mfg. defects. There also is the Limited Lifetime Service Agreement that will cover them when they fail to hold a charge. That Program though has a requirement that you to register the tool and batteries into the Program within 90 days of purchasing the tool. If you did that then just take or send the tool, battery and charger to your nearest service center where they will check out all the items and determine where the issue is. After you registered the tool into the LLSA Program Ridgid sent out a card with your assigned number on, braing that with you when you go to the service center.
        Sure would be convenient - and green - that they send a email message instead of a card. Really seems they make it a troublesome process intentionally.

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        • #5
          Re: warranty on ridgid rechargable battery pack for drill

          I've come to know that no matter what a manufacturer does, it will be deemed a "troublesome process" by a number of customers; and of course, there are many with the mindset that it will be done "intentionally". I never could quite figure out why people just can't make an effort to stand up for thier own responsibility on registration and warranty requirements.

          IF, they only sent out an E-mail then people would complain that they "never got it" and what a ridiculouse and irresponsible way to do things. With the "card", many of us may not have it at hand or be in a frantic search for that "always rememberable and safe" place we thought of putting it at the time (that's my problem). However, all you really need to do is have your registration number (the number that was on that card). If in fact you have properly registered the tool, all of the necessary information, including your personal customer registration number is online in your "dashboard" (stupid name).

          I've only had to seek service twice and in both cases it was flawless. Provide them the tool and components and the registration number and everything flows nicely. "Time" is usually the only challenge as the Service Center may need to order parts.

          CWS

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