No announcement yet.

Offshore customer service

  • Filter
  • Time
  • Show
Clear All
new posts

  • Offshore customer service

    Haven't tried it, but it sounds good.

    800 NUMBERS

    The gas company serving this area brought their call center back to
    Phoenix from India last year after numerous customer complaints. What a
    difference now when you call them...and it created 300 jobs. I know this works
    because they were so bad that when India answered I wouldn't even deal with
    them. I'd simply ask to be transferred to a supervisor in the U.S. and they
    would comply.

    Now that I know it is the LAW - I will do it for sure Any time you call an 800 number (for a credit card, banking,
    health and other insurance, computer help desk, etc.) and you find that you're talking to a foreign customer service
    representative (perhaps in India,
    Philippines, etc.), please consider doing the following:

    After you connect and you realize that the customer service representative
    is not from the U.S.A. (you can always ask if you are not sure about the
    accent), please, very politely (this is not about trashing other cultures)
    say, "I'd like to speak to a customer service representative in the United States of America .."

    The rep might suggest talking to his/her manager, but, again, politely
    say, "Thank you, but I'd like to speak to a customer service representative in
    the U.S.A .."


    That's the rule and the LAW.

    It takes less than one minute to have your call re-directed to the USA.

    Tonight when I got redirected to a U.S.A. rep, I asked again to make sure
    - and yes, she was from Fort Lauderdale.

    Imagine what would happen if every US citizen insisted on talking to only
    U.S. phone reps from this day on.

    Imagine how that would ultimately impact the number of U.S. jobs that
    would need to be created ASAP.

    If I tell 10 people to consider this and you tell 10 people to consider
    doing this - see what I mean... it becomes an exercise in viral marketing

    Remember - the goal here is to restore jobs back here at home - not to be
    abrupt or rude to a foreign phone representative. You may even get correct
    answers, good advice, and solutions to your problem - in real English.