A few days ago I posted about how I had repeatidly requested a RIDGID Power Tools catalog and had zero success is getting one. On 03/04/04, last Thursday, Josh posted that their records showed I had been sent one but that he would send me out another. Well, true to his word he did. I received it in todays mail, Saturday 03/06/04, and it was postmarked 03/04/04. Even though it took a little while, in the end it was good customer service.