https://www.ridgid.com/
I have a Ridged light I sent in for repairs. When i turned it on, it would stay on a minute, and then blink several times and shut off. I tried it with several batteries and plugged it in. All with the same results.
I sent it in to the repair company and a few months later received a notice that nothing is wrong with it. They wanted over $40 to tell me that nothing was wrong with this. I don't know what kind of degree it takes to take a half hour to tell there is nothing wrong with something and then charge $75 an hour, but this is unreasonable.
I wonder if they tried it, saw it came on and then moved to the next item. If this is the case, charging 30 minutes is fraud. I also wonder what they did for 30 minutes if it did spontaneously fix itself. Maybe there is some sort of expensive diagnostic machine that tells them that a light works perfectly, and it takes 30 minutes for it to do its job. I don't know, but if not, it still sounds like fraud.
I have not been able to respond until I got a notice today. Even though it took some time to get to my defective product, they are now charging me an additional $5 per day to store this light. I imagine the bill is now beyond the cost of the item. It seems they had no problem storing the item until they "fixed" it. Does it seem reasonable TO YOU that they would charge $5 a day for a week after months of doing nothing with my broken item?
Is it possible that they fixed the broken item in under 30 minutes, and then did all this to get more money? There really is no telling for a shop willing to charge 30 minutes to turn on a light, is there?
Is this what a having a warranty means? This is gouging, not a warranty.
Please address this issue,
Adam Wright
I have a Ridged light I sent in for repairs. When i turned it on, it would stay on a minute, and then blink several times and shut off. I tried it with several batteries and plugged it in. All with the same results.
I sent it in to the repair company and a few months later received a notice that nothing is wrong with it. They wanted over $40 to tell me that nothing was wrong with this. I don't know what kind of degree it takes to take a half hour to tell there is nothing wrong with something and then charge $75 an hour, but this is unreasonable.
I wonder if they tried it, saw it came on and then moved to the next item. If this is the case, charging 30 minutes is fraud. I also wonder what they did for 30 minutes if it did spontaneously fix itself. Maybe there is some sort of expensive diagnostic machine that tells them that a light works perfectly, and it takes 30 minutes for it to do its job. I don't know, but if not, it still sounds like fraud.
I have not been able to respond until I got a notice today. Even though it took some time to get to my defective product, they are now charging me an additional $5 per day to store this light. I imagine the bill is now beyond the cost of the item. It seems they had no problem storing the item until they "fixed" it. Does it seem reasonable TO YOU that they would charge $5 a day for a week after months of doing nothing with my broken item?
Is it possible that they fixed the broken item in under 30 minutes, and then did all this to get more money? There really is no telling for a shop willing to charge 30 minutes to turn on a light, is there?
Is this what a having a warranty means? This is gouging, not a warranty.
Please address this issue,
Adam Wright
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