O.K. so I'm not the biggest fan of H.D. but on this one I only have great things to say. It started back in Nov 2005 when I needed a new 18volt drill. I went to H.D. to get a Ridgid drill, apparently Ridgid went to a pistol grip design and stoppped making the T-handle design. SO, I bought it, not happy about the design. Now on to 2006, last week was in Depot and saw the new 18v drills, Ridgid went back to T-handle design. Talked to the tool coral manager about being able to exchange the old style for the new style, He agreed as long as I would buy the extended warranty. I asked why? when Ridgid already has Lifetime service? His reply, AND (here is how to receive new tools for life), When you buy the extended warranty from Depot they will REPLACE NOT REPAIR the tool. Again, you bring in the broken tool and they will give you a brand new tool right on the spot. No waiting for repairs. So while I have had three great experiences with the repair process I couldn't pass up new tools. Yes I bought the warranty and the manager even allowed me to buy the warranties for all the ridgid tools I had already bought, all 13 products. In my opinon you can't beat this deal anywhere that I know of.
No announcement yet.
Want new replacement Ridgid tools for life?