on both ridgids gift card promo & lifetime service agreement both say they need original upc off box. as far as i can see there is only one which one does it get sent to. ridgid has these promos you would think it would say in one of the forms that it would need a copy of the upc but both say send original upc.this is really discouraging especially after the process of of getting the planer and trying to get a jointer from HD. i wanted to get both on the same receipt to get maximum gift card deal. went to HD on 4/23 they had 3 jointers no planers and said 3 planers were coming on a truck the next day. went back 4/24 they could not find planers, went back 4/25 still could not find planers. called HD CS spent 1 1/2 hrs on phone with them trying to call store and locate planers at one store phone rang for 15 min no one even picked up phone. at other store CS rep was talked to like a dog after 2 more attempts he said 4 attempts was his limit & i could try to contact them myself . i go back on a whim 4/28 and cant believe they have 2 planers on the floor & jointer on floor in box has been sold but there are 2 up on shelf. grab a cart, load planer and ask 4 guys, one on a forklift if they could get it down they say i need to get someone from tool dept to do it. well no one is working in tool dept ask someone about it &they say night stockers might be able to get it down. eventually ask to page a manager no one comes now i went in store at approx 8:00pm its now about 9:30 ask to page manager again still no one shows at 9:55 ask to page someone, anyone still no one finally fuming i buy planer an leave. rant off but not over. i guess post katrina just getting anyone to show up is more important than CS down here
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