Bought a PSI3000 pressure washer last summer. A defective bolt blew out of a pump housing when I turned it on this spring. I've provided pics, and a clear identification of the bolt in question. I waited a week for a response, then phoned back. Customer Service lady said she was in training this week so couldn't phone me back. Ridgid has suggested I bring the tool into a service center for replacement. As I live in the country, that's a 160 KM trip to get a bolt. Ridgid though can't just send me a bolt, they want to replace the whole pump. They say if I want the bolt, I need to call AR, their pump supplier. So I call AR, and they can't figure which bolt I need, because they can't cross reference the Ridgid part number to theirs. I've now spent at least 2 hours in total trying to get someone to send me a bolt, and I'm no further along than when I started. I guess I'll need to spend 2hrs driving and $20 in gas so that Ridgid can spend hundreds of dollars replacing a pump that only needs a bolt. Now that's efficiency.
No announcement yet.
I just need a bolt