Update - Today, 6/23/06, the problem was fixed.
dan
First, I've been away from the forum for a while, so long that my username is unavailable. Anyway.
I've got two problems with my Ridgid DP1500 drill press and Ridgids "customer service" stinks. Before anyone asks, yes I do have the "Lifetime Warranty" on it - it was purchased a long while ago. I was told by the first "CS" operator that they won't send me parts and that I have to take it to a service center. I told her that I wouldn't be able to do that and that I've made repairs to my other Ridgid tools in the past in my shop. She then told me that parts were no longer available
What's the point of having a "Lifetime Warranty" if you stop carrying the parts after a year or two???
I asked for a manager who left me on hold for 5 minutes because she was already on a call. After five minutes I went to her voicemail
I've always been a supporter of Ridgid tools, but if this is representative of their CS then I'll turn a 180 on my support.
I'm hoping that it was something simple; that I wasn't speaking to the right people. Ridgid used to have "higher-ups" monitoring this forum and I'm hoping that one will contact me to help me get the parts I need.
Thanks,
Dan
dan
First, I've been away from the forum for a while, so long that my username is unavailable. Anyway.
I've got two problems with my Ridgid DP1500 drill press and Ridgids "customer service" stinks. Before anyone asks, yes I do have the "Lifetime Warranty" on it - it was purchased a long while ago. I was told by the first "CS" operator that they won't send me parts and that I have to take it to a service center. I told her that I wouldn't be able to do that and that I've made repairs to my other Ridgid tools in the past in my shop. She then told me that parts were no longer available

I asked for a manager who left me on hold for 5 minutes because she was already on a call. After five minutes I went to her voicemail

I'm hoping that it was something simple; that I wasn't speaking to the right people. Ridgid used to have "higher-ups" monitoring this forum and I'm hoping that one will contact me to help me get the parts I need.
Thanks,
Dan
Comment