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  • #16

    I see that the problem with your drill press is still not resolved, and it's been just about two months. I can certainly sympathize with your situation and I hope it gets resolved soon.

    From a personal side (and I know it doesn't help your situation), I do love the power of E-mail, post exchanges, and all that; but they all to often, seem to be points of failure. It appears that "it's in the mail" only amplifies customer support people who are overwhelmed and customers who are distraught because nothing seems to be happening to fix the problem.

    Maybe you can try to exchange phone numbers and work the problem out directly.

    I hope you get this resolved to your satisfaction soon,



    • #17
      It's over!!!

      Thanks CWS for the advice, fortunately this is over. The problem has been resolved, and I'm really glad it's over. It did take way too long, but at this point I'm just glad to be up and running again. Two months without a drill press was a long time.