We have a System 2000 burner and a system 2000 water heater. It has no elements inside but there is a heat exchanger connecting the burner and the water heater together. It has been for about a month that we have been having problems with our hot water. We have NONE. Nothing but cold (freezing cold) water comes out. We have two technicians (from different companies) come out and each told us that it had to do with the pipes and how they were connected. We have done what they have told us to do and nothing. One says something different than the other - and while I am paying for them to come out - the issue is not being resolved. I just do not know if these men know what they are doing but I need to get this fixed ASAP. Winter is coming and I have three children. Can anyone please help me? Thanks - Desperate for some HOT water!
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