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imported or not ( ) you didn't owe that fellow an apology. he expected you to read his mind and cater to him as if he were paying you to give him information. You have to ask questions in order to be sure you are giving correct advice.
Unless you have a deal with Ridgid that I do not you shouldn't have to read such things directed at you. Also daflood did not even bother reading the forum list long enough to find the appropriate forum for his question.