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Same here. I sent in a trouble ticket last night, and got a response the next day. Very impressive software and staff of software engineers.
Been using the cs6 monitor and it too is very impressive operating with hq software. I email the hq report pdf and also burn a dvd video to deliver. My removable 8gb. Usb stick has 10 jobs on it and has room for many, many more. Way cool. Pluus it automatically imports to my computer hq program when I plug it into my usb port.