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Another reason why Seesnake is the best!

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  • Another reason why Seesnake is the best!

    So yesterday I had an inspection that got messed up for some reason that I don't understand. I knew it at the time so I ended up doing another inspection....not the biggest deal. When I plugged the thumb drive from the CS6 into the computer, Ridgid HQ realized the file was corrupted and made a trouble ticket. I filled out the circumstances and sent it out. In less then 10 minutes, I had Dave from ridgid replying back with some solutions to try out.

    I'll need to see if the problem was isolated or if I got the one CS6 that got built at beer thirty on a Friday but it's really good to know that I can count on the support when I need it.
    Last edited by gear junkie; 08-14-2014, 02:48 PM.
    Buy cheap, buy twice.

  • #2
    So my 30 minute hands on call tonight didn't play into this thread

    2 more days makes it 10 years on the forum. That's a whole lot of sewer inspections later. And a whole lot of technology advancements later.lets see what another 10 years does

    Rick.
    phoebe it is

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    • #3
      What ridgid did is available to everyone. Your walking me through how to do a written report off HQ was because I'm lucky to be your friend......completely different. Unless you're making your contact info public as the HQ trouble desk?
      Last edited by gear junkie; 08-14-2014, 02:47 PM.
      Buy cheap, buy twice.

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      • #4
        So looks like it was an isolated incident. Did 4 inspections this morning with no issues.
        Buy cheap, buy twice.

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        • #5
          if the cs6 picks up an issue. it tends to ask you if you want it to fix the file. had it happen twice. and i believe it's when i forced it to stop and not allow it to capture/ write it to the memory.

          Rick.
          phoebe it is

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          • #6
            Applause to the Mighty 10 year old Rick. ......................hehehheeeee

            Seriously I wish we had such dedication here from the broader Plumber Gasfitter Community. You guys are almost without exception the most open and sharing I have ever come across. We all have our quirks but then that makes us interesting as well. Thankyou RIDGID and start working on the next ten years Rick...........!!!!

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            • PLUMBER RICK
              PLUMBER RICK commented
              Editing a comment
              i will and i promise to come visit with toys and tools before the next 10 is over.

              Thanks,

              Rick.
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