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  • #16
    Re: Josh

    Josh does a lot for Ridgid and I would hope they know it

    I`ll be calling her in the morning some time
    http://www.all-clear-sewer.com/

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    • #17
      Something to Consider

      It is nearly impossible to keep everyone "satisfied".


      100% is very unrealistic.


      70% is the true reality.


      If Ridgid was johnny on the spot for 100% of their customer base, you'd see a sharp increase in the price of their product.



      Josh will correct me if I'm wrong.


      Some distributors don't hold the same clout as others. Some care more than others and that's why the number drops from 100 to 70 without a second glance.



      In my business, 70% is what I try my best to achieve even though I try to represent 100% customer satisfaction.
      Northern Kentucky Plumbers Twitter Feed | Plumbing Videos

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      • #18
        Re: Josh

        Correct Dunbar... Parts are always a tricky thing. Its always your best bet to call up a service center and see if you can buy the part off them. Some distributors that do service stock a high percentage of the common parts.

        I wish everything worked perfect. Please do come to the Roundup with suggestions/complaints/coments. We are here to listen to you guys. And we do try to react. Its not always a fast process though.

        Looking forward to your feedback at the roundup.

        Josh

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        • #19
          Re: Josh

          Thats why I try to have the parts on hand before I need em. The only problem is I cant ever seem to get em
          http://www.all-clear-sewer.com/

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          • #20
            Re: Josh

            Originally posted by All Clear Sewer View Post
            Thats why I try to have the parts on hand before I need em. The only problem is I cant ever seem to get em
            And when you don't have them, just start taking all your other tools apart and piece things together like MacGuyver
            I love my plumber

            "My Hero"

            Welcome, Phoebe Jacqueline!

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            • #21
              Re: Josh

              Steve,

              With as many drains as you do it may be time to consider a second machine.

              Mark
              "Somewhere a Village is Missing Twelve Idiots!" - Casey Anthony

              I never lost a cent on the jobs I didn't get!

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              • #22
                Re: Josh

                Steve, north state sells them at 25.15, part number 72482.
                Buy cheap, buy twice.

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