Yesterday we were called to clean out a toilet line. while we were working the HO got a call from another driller he had called to clean it. there was quiet a shouting match going on. there is a lot of that here they call every body in town and who ever gets there first gets the job. If I know they called another cleaner ill tell them they will ether have to call the other guy back and cancel or I am going to let the other guy have it. I have showed up to meany times and found someone already working on it with out canceling the job. But to my question I have got them calls where the customers have called up half drunk complaining about the price even when they know it up front or I find parts that are bad and replace them with high quality parts. They go to wail- Mart and see some junk cheapos for half the price. I tell them I wont put junk in I put it in to last. When they call You can tell they had a few to meany and they start yelling I try to explain but it is no use (you've done nothing when you have bested a fool) I will talk to them as long as they are just yelling but at the first cuss word I hang up. Sometimes after they think it over and call around and find that the price from everyone else would be the same or more, they will call back and apologize but you can bet they wont get me to come back if they don't, and just about all have called me back who never apologized. I remind them that they were not happy with me last time and they should call someone else. How do you handle them?
No announcement yet.
How do you handle a hot head ?