On Saturday night around 10:30pm we get a call for a sewer stoppage. The homeowner tells us a big name rooter company was out there at 2pm went sixty feet with their snake and could not go any more. They put the camera in and could not see anything because it was underwater. The customer is told they need to come back with the jet to fix the problem and they would return by 4pm. At 4:30 the HO calls the company and they tell her they will now be there between 8 and 10pm. At 10pm she calls back and they now tell her it will be Sunday morning. So we get the call and tell her to make sure they are not going to charge her for what they have done so far, no need to pay two companies. She calls them at 10:40pm they don't call her back until 8am Sunday. She calls us at 8:15 and we go over. We are in the middle of a 3inch snow storm now. I get there and she shows me a bill from the rooter company from 5 years ago for roots cleaned from main line and a root treatment. I send my sectionals in with a spade, get to 64 feet and power thru something I add an extra 16feet and still nothing. One more 8' it starts to bind up hard. Something is not right, so I pull the snake out and send the camera in. At 64 feet its been under water for 20 feet now I hit a dead stop. Locate and flag the spot. Tell her we will be out Monday morning to dig. Well we found the problem a septic tank. I asked the HO if she had one when I first arrived she said they have been in the house 20 years and are on town sewer. The RE listing said town sewer so who knew. My pumper said it was the worst he has ever seen. Less than 6 inches of liquid in a 1000g tank. Over 20 years of no service. I'm not sure where the rooter found the roots 5 years prior, they must have cleared the T to the tank. Thanks to the big rooter company for a nice job. We will be installing a pump chamber to get them to the town sewer.
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