Announcement

Announcement Module
Collapse
No announcement yet.

Instruct her over the phone LOL no way.

Page Title Module
Move Remove Collapse
X
Conversation Detail Module
Collapse
  • Filter
  • Time
  • Show
Clear All
new posts

  • Instruct her over the phone LOL no way.

    Instruct her over the phone LOL no way.
    Had a woman call me last night. Local in town job she called me about 8:30ish. Asked me how much to come out and unclog her kitchen sink?
    Tell her because she is local $75.00 maybe 7 min drive at best.

    She say's I'm to expencive That she can go to Walmart and buy a snake for $10.00. I tell her sorry you feel that I'm expensive and good luck with her drain.

    She calls me up at 9:00am. She can't clear her drain. Can I instruct her how to use the snake and reinstall the pipes under the sink over the phone because of all the bends
    I told her sorry I cannot help you or instruct you in any way due to liability issues in instructing if something goes wrong or injury.
    She she got all mad and called me a few choice words and hung up.
    Thanks for calling
    Rod
    MT. Washington Sewer & Drain Cleaning
    Serving Berlin, NH and North Conway, NH areas
    http://unclognh.com
    http://mtwashingtonseweranddrainclea...m/default.aspx

    Charging less does not mean more call volume it just means you have to work harder to reach your goals.

  • #2
    Re: Instruct her over the phone LOL no way.

    you know, by not going last night, you blew your champaign

    rick.
    phoebe it is

    Comment


    • #3
      Re: Instruct her over the phone LOL no way.

      People are nuts.
      www.ClinkscalesSeptic.com

      Comment


      • #4
        Re: Instruct her over the phone LOL no way.

        My favorite is when the customer tries to tell you how to unclog their drain, If they know so much about it why did you call me to come and do it ?

        Comment


        • #5
          Re: Instruct her over the phone LOL no way.

          Originally posted by PLUMBER RICK View Post
          you know, by not going last night, you blew your champaign

          rick.
          Call had to come in on Thursday to get 5 day's in a row. Streak was Sunday - Wednesday. Thursday would have made 5 days
          She called Friday night.

          Got a call early Friday morning for a Sewer back up customer was hoping would go away during the day Thursday. Called me on Friday
          Sooooo close.
          If Lady would have called for the service for here sink today streak would be at 2 days.
          Rod
          MT. Washington Sewer & Drain Cleaning
          Serving Berlin, NH and North Conway, NH areas
          http://unclognh.com
          http://mtwashingtonseweranddrainclea...m/default.aspx

          Charging less does not mean more call volume it just means you have to work harder to reach your goals.

          Comment


          • #6
            Re: Instruct her over the phone LOL no way.

            Some customers don't understand what it costs to run a successful plumbing company.
            Truck/van, tools, rent/mortgage, licensing, insurance, bonding, gas, electric, phone, water, advertising, computer, software, training, uniforms/boots and clothing, maintanence, parts & supplies.

            Its just a $10.00 snake.

            Comment


            • #7
              Re: Instruct her over the phone LOL no way.

              tell her to call me. it's $250.00 days, nights and weekends. that's if you are with in 15 minutes. if not cost more. most of my calls are when they can't find any body else. lots of nights and weekends. breid.............

              Comment


              • #8
                Re: Instruct her over the phone LOL no way.

                Originally posted by EasyEman View Post
                Some customers don't understand what it costs to run a successful plumbing company.
                Truck/van, tools, rent/mortgage, licensing, insurance, bonding, gas, electric, phone, water, advertising, computer, software, training, uniforms/boots and clothing, maintanence, parts & supplies.

                Its just a $10.00 snake.
                And Just Exactly What Are You Planning On Retiring With.

                Comment


                • #9
                  Re: Instruct her over the phone LOL no way.

                  Originally posted by drtyhands View Post
                  And Just Exactly What Are You Planning On Retiring With.

                  hmm should I or shouldn't I.

                  Oh well... here I go.

                  The Govt will take care of me when I retire.

                  Comment


                  • #10
                    Re: Instruct her over the phone LOL no way.

                    Originally posted by EasyEman View Post
                    hmm should I or shouldn't I.

                    Oh well... here I go.

                    The Govt will take care of me when I retire.








                    Comment


                    • #11
                      Re: Instruct her over the phone LOL no way.

                      Maybe I'll stand on the street corner with a $10.00 snake and a sign that says will auger for food.

                      Comment


                      • #12
                        Re: Instruct her over the phone LOL no way.

                        Originally posted by EasyEman View Post

                        Its just a $10.00 snake.
                        But it comes with a $ 75.00 man on the end of it

                        Comment


                        • #13
                          Re: Instruct her over the phone LOL no way.

                          Originally posted by EasyEman View Post
                          Maybe I'll stand on the street corner with a $10.00 snake and a sign that says will auger for food.

                          I tried that, all's you get is funny looks.

                          Comment


                          • #14
                            Re: Instruct her over the phone LOL no way.

                            Originally posted by handybull View Post
                            But it comes with a $ 75.00 man on the end of it
                            Sheesh... all you do is put the do hickey in the thingy and turn it.

                            Comment


                            • #15
                              Re: Instruct her over the phone LOL no way.

                              my biggest account a property management company hired a handy man "general contractor" about 6 months ago. i use to do about $2000 a month with them and now because of this hack i do about $500 a month. any way the calls i get now are ones that hes messed with for a while and cant figure out then they call me at 4:30 in the afternoon and now there an emergency because he's tinkered with it so much they cant have the water on. you know tough ones like replacing hosebibbs. any way he called me a few weeks ago telling me he charges them $40 an hour and hes so busy he doesnt know what to do with himself. as he proceeded to tell me how i should go about replacing a hosebibb that he couldnt figure out I wanted to reach through the phone and choke him. any way he called me twice today after 530 on a saturday and left me messages saying he couldnt figure out this shower valve and wanted me to talk him through it. I chose not to call him back a 1/2 hour later the owner of the company calls me and i answer and she hands the phone to him. I tell him the best i can do is get out there monday and he gets kinda pissy with me. I honestly hate this guy he's completely blind to the fact that he is taking food out of my kids mouths. and then he has the nerve to call me on the week end and thinks i should just bail him out sometimes im half tempted to go off on the property mangement company but i know that would not be good for my business. i dont know what to do though. sorry bout the rant
                              Mike
                              Clark County Plumbing And Drain
                              www.plumbinginclarkcounty.com

                              Comment

                              Working...
                              X