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I do 30 day on everyone unless it's something they put down the drain like tampons etc. I do 6 months if they let me camera the line and I feel the line is in good shape (no bellies not seperated at too many joints) And I give a year on lines that get the camera are in good shape and I do rootx if the problem was roots in the first place. Most of my cutomers don't really ask about warranties because they know I am not there for just a job I am there for them and want them as a customer (and there friends and relitives) for life.
I usually smell out the dork that has a really bad line and goes thru sewer guys a lot looking for the free ride. And thats a customer I don't want.
if it backs up again within a couple of days, and its one of my Commercial accounts i'll warranty it. Anyone else can pay the toll for a return trip. 1 hour labor and a machine charge. If they raise a stink about it i'll offer to sell them a camera job to identify the real issue.
No, it's not rocket science, it's plumbing and unlike rocket science it requires a license.
I do 30 days on residential. All most all call backs happen a day or two after the service. The only time I ever have a call back is when something is broke and someone didnt what to pay for the See Snake.When I do go back "not very offen" use the see snake first. If it is broke they pay for the video work. I have a stamp in the truck that says NO 30 DAY in big red letters. I dont use it much but its a nice out.