I got a call yesterday, The lady said I was out there and drilled the line at her rental house a year ago and it was stopped up again and she said we had sent her a big bill and she didn't think it was write that she should have to pay again. I told her I would have to check it out so she told me to check it out but not to do any thing just call her. Went out checked the pipe we cleaned last year no back up, run water went great, Went to other side of basement and found water backed up in a deferent line that had nothing to do with the one we cleaned. So I called her up and told her what I found she still didn't think I should charge but she let me go ahead and clean it. Then asked me how long it would stay open I told her the last line we cleaned was still working good.She agreed to pay but you could tell she thought every drain in the house should have been guaranteed. I would have been glad to drill every drain in the house and guarantee them but not for the same money as one drain. I get that sometimes they want me to clean every drain and when I tell them That there are 6 or 7 drains and that would be expensive They say you charge extra for each drain ? Yes and if I have to use a deferent machine that adds to it. They change there mind. If there is another drain that is slow I will ask them about cleaning it but if the rest are working good I figure I am doing them no good and making my other customers wait. I like to please my customers but I'm not going to work for nothing.
No announcement yet.
I got cussed out