If this is your first visit, be sure to
check out the FAQ by clicking the
link above. You will be required to register
before you can post: click the register link above to proceed. To start viewing messages,
select the forum that you want to visit from the selection below.
my guess is a 7/8'' sectional cable based on a close up of the photo.
depending on the machine they used, k-60 or k-1500 style, they should be able to turn the cable.
there is a chance they bit off more than they could handle with their setup. i suggest to either attempt another company with a sectional machine and see if they can get the cable to rotate. if the cable rotates, thats a good sign. if it just torques up, then you've got problems.
a camera will help locate the line and give depth.
a jetter will cut off roots on the cable and cutter head.
an airline ticket would get me there, and chances are get it out.
unless you can wait another week, i'm off to costa rica for bigger and better problems
LOL rick pretty sure we can't afford you, but have a good trip anyway you probably don't even own " cold weather " clothes
city crew is coming in the morning & they sounded confident thay can remove the snake & get a camera down hope so
but it gets better ( you can't make this stuff up )
the original company , when they came back yesterday to attempt to remove their snake, apparently found a " back flow " valve in the laundry room ( on sewer line )
they took it apart to try to get a camera down there no luck but .........................
they left & i guess did not put it back together just left it in peices on the floor & went home
poured rain today, got sewage flooded up in laundry room daughter got home & had a mess to clean up got the lid on the valve & some thing to hold it down but jeesus murphy, how much more trouble can one company cause hope for the best tomorrow
again all, thanks for the advice & support
have told her to take pics, and write everything down bottom line is, we just want it over with & repaired & will worry about assigning blame at a later date
when all is said & done we will discuss & see if an honest effort was made , but sometimes crap just happens, or was she the victim of some shady business
the biggest problem is i live 30 miles away ( my whole life ), in a very small town and i know people ( plumbers, elect, const, auto ) that are as honest as the day is long
they aint cheap & i would not expect honest quality work to be cheap, but when you go to the city i got zip for contacts there
coming here first would be an excellent thought, its just when she called me late on a saturday in a panic, i didn't think clearing a drain would have been that big a deal
Sounds like the backwater valve they took apart is in a floor drain in the laundry room? Not a buried backwater valve on the service line? Must be else they would not have been able to take it apart. That is not what they are caught in. Might be caught in a backflow valve on the service line near the main. Sounds like the distance is right. If so, and those are common in that area, they should know better.
Why did the rain make a flood? Are her gutters run in the same line to a combo sewer?
I would be able to get a camera in alongside the cable I would have used for that stoppage. Not sure there is room with the bigger sectional cable they've used, but not sure that there isn't. Not sure you'd get any useful information anyway as the line is still clogged and if holding water you won't see anything. Would at least allow you to locate it to dig the spot where it is hung up.
That cable looks awful big in that flange. Sure that isn't 1 1/4 cable? That's what it looks like from here. I'm not a sectional guy, and I tend to use smaller equipment for a given application than most, but 1 1/4 seems pretty stout for a three inch toilet flange access to me.
I can't believe that can't be backed out in reverse unless they rats' nested it in the line (and springing a 1 1/4 cable takes some doing). Rick's comment on whether the cable will turn or not is a good one.
'We'll replace it at 10% less than competitor's bid' would piss me off. Get them out of your house and keep them out. They are idiots. They have already wrecked stuff. If you let them loose with a backhoe, get it on video: it should be very entertaining.
If all else fails, you are gonna dig. In my area you must get utility locates before digging. The guys who do that are generally independent subs. One of them should be able to energize the snake cable and get a locate off of that. Might as well call in for locates (here they are free) and get that started just in case, then be there when the guy comes and slip him some $ to locate the cable as well.
If you have to dig, don't let the bozos do it. They will deliberately smash the line with the hoe to destroy any evidence of their screwup. Hire an independent excavator, explain the situation and that he must expose the line w/o damaging it, then vid the whole process. Then if you find a perfectly serviceable pipe with a cable wound in a knot in a rootball you can make them eat the cost of excavation.
This is my reminder to myself that no good will ever come from discussing politics or religion with anyone, ever.
night mare is over LOL city got involved today & contracted out to another company to see what they could do
he pulled the other guys snake sheesh! cleared line & sent camera down blockage caused by tree roots ( city tree )
all clear , no collapse guy re-set the toilet & put back flow valve back together guess daughter knows what company to call next time she needs help
said this guy was great not sure if it's appropriate to mention their name here in the forum, but again all thanks for the advice the last few days
only thing left is to haggle with the first company over the $$$$