Don't you love customers who argue with your diagnosis, and then get mad when your right? I had a customer whose washing machine was backing up into his kitchen sink and he wanted me to clean his sewer. I looked in the crawl space to make sure he did not have a separate 4" line or a wye. Nope just a typical 2" line that tied into the main. I checked his stool and tub with him standing by me already knowing it was not the sewer and he told me "look I know it's the sewer because 2 things are backing up I'm not stupid, just clean the sewer." I told him I will clean it but if it doesn't fix the sink and washer I was still going to charge him for everything I did and he agreed. I had him turn his tub on and cleaned out his 110' tile sewer in 30 minutes and then had him go try his washer and sure enough it backed up into his sink. Finally he let me clean his 2" line and he was taken care of. He wound up paying triple the cost to fix his problem because he felt like he needed to tell me how to do my job. How do you deal with these shituations?
No announcement yet.
I could clean your 4" line but that won't fix your problem.