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What is the deal ridgid ????!?!?!?!?!?q

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  • What is the deal ridgid ????!?!?!?!?!?q

    i had my MICRODRAIN in for repair in February . re-term at the camera head 6-7 months go by the outer red/ orange plastic casing is pulling out of the head. the ring with the plastic balls falls apart that the drum turns on.
    call ridgid for repair number. send it in.
    i have been trying to get someone to answer a call there since Tuesday. every time i cal i get eternal ignore.

    since Monday i have been on hold fr over 5 hours still no answer..

    i love ridgid tools

    BUT WHAT IS THE DEAL WITH THERE CUSTOMER SERVICE ????????????????????????????
    Sent From The StoolBus

    www.appletondrainandsewer.com

    Appleton WI, 54915
    1-920-284-7471

  • #2
    Originally posted by appletondrain View Post
    i had my MICRODRAIN in for repair in February . re-term at the camera head 6-7 months go by the outer red/ orange plastic casing is pulling out of the head. the ring with the plastic balls falls apart that the drum turns on.
    call ridgid for repair number. send it in.
    i have been trying to get someone to answer a call there since Tuesday. every time i cal i get eternal ignore.

    since Monday i have been on hold fr over 5 hours still no answer..

    i love ridgid tools

    BUT WHAT IS THE DEAL WITH THERE CUSTOMER SERVICE ????????????????????????????



    I've had several issues with the Ohio repair center over the last few years too.

    This is the # I always get through on 440-329-4737

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    • #3
      thats the number i was calling. with no luck
      Sent From The StoolBus

      www.appletondrainandsewer.com

      Appleton WI, 54915
      1-920-284-7471

      Comment


      • #4
        that being said i did get a call already this morning
        Sent From The StoolBus

        www.appletondrainandsewer.com

        Appleton WI, 54915
        1-920-284-7471

        Comment


        • #5
          Sorry to hear about your frustrating experience. Did you finally get a hold of someone? If not, shoot me a message with your info and I'll make sure the right person gets in touch ASAP.
          RIDGID Drain Cleaning - We keep the world flowing.

          Comment


          • #6
            I did receive 3 calls from different people but still no answer on my camera
            Sent From The StoolBus

            www.appletondrainandsewer.com

            Appleton WI, 54915
            1-920-284-7471

            Comment


            • #7
              i did receive my micro-drain back yesterday and all was repaired .
              As normal i will only use Ridgid Seesnakes IMHO the best on the market
              Sent From The StoolBus

              www.appletondrainandsewer.com

              Appleton WI, 54915
              1-920-284-7471

              Comment


              • #8
                Why would anyone use any other brand?

                Comment


                • #9
                  There are a few that are very close yet on as good as ridgid
                  Sent From The StoolBus

                  www.appletondrainandsewer.com

                  Appleton WI, 54915
                  1-920-284-7471

                  Comment

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