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  • Limited?Warranty

    All RIDGID? Brand Hand Held Power Tools, Stationary Power Tools, and Pneumatic Tools are automatically covered under a 3-year Limited Warranty. All RIDGID? Brand Hand Held Power Tools, Stationary Power Tools, and Pneumatic Tools are automatically covered under a 3-year Limited Warranty.

    So what does "Limited Warranty" really mean. Have I been screwing myself doing all these repairs and paying for the parts all these years????
    Attached Files
    http://www.all-clear-sewer.com/

  • #2
    I'm guessing you have. I've not bought any new Ridgid drain machines so I can't say how good the warranty response is. If I had I would definitely contact Ridgid before buying parts out of pocket if it were still under warranty.
    I have used the warranty for power tools and have been happy with their response. But, from what I hear, I believe the drain machine division is separate from the power tool division.

    Comment


    • #3
      k 60 comes with a lifetime warranty but think you have to register it to obtain that.... so unregistered 3 years I think they go by the serial number.... that crack in the shaft to me looks like a defect and should be covered .... you would have to ship the unit to Ohio freight paid by you or find a authorized dealer near you to make the repairs.

      Comment


      • #4
        All RIDGID Brand Hand Held Power Tools, Stationary Power Tools, and Pneumatic Tools are automatically covered under a 3-year Limited Warranty.

        Wrong RIDGID I think. The 3 year warranty you copied and pasted in your post is for the tools sold under the RIDGID name by TTI through license with Emerson/Ridgid. That is cordless power tools, stationary woodworking tools, pneumatic tools, etc. But NOT the vacuums as far as I know they are still made by Emerson and sold under the RIDGID name as they have been for years.

        Emerson also made vacuums for Sears sold under the Craftsman brand name. Don' know what the status of that relationship is now that Craftsman is a brand carried almost exclusively at Lowes since the demise of Sears a couple years ago.

        Totally different than the pipe trade and other tools made and sold by Ridge Tool, a company owned by Emerson.

        https://www.emerson.com/en-us/expert...essional-tools

        So your drain cleaning, locating, and video equipment as well as all their pipe machines and pipe wrenches are covered under a different warranty.
        "It's a table saw, do you know where your fingers are?" Bob D. 2006

        https://www.youtube.com/user/PowerToolInstitute

        https://www.youtube.com/channel/UC1p...qcZKHyrqKhikFA

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        Comment


        • #5
          Originally posted by Bob D. View Post
          All RIDGID Brand Hand Held Power Tools, Stationary Power Tools, and Pneumatic Tools are automatically covered under a 3-year Limited Warranty.

          Wrong RIDGID I think. The 3 year warranty you copied and pasted in your post is for the tools sold under the RIDGID name by TTI through license with Emerson/Ridgid. That is cordless power tools, stationary woodworking tools, pneumatic tools, etc. But NOT the vacuums as far as I know they are still made by Emerson and sold under the RIDGID name as they have been for years.

          Emerson also made vacuums for Sears sold under the Craftsman brand name. Don' know what the status of that relationship is now that Craftsman is a brand carried almost exclusively at Lowes since the demise of Sears a couple years ago.

          Totally different than the pipe trade and other tools made and sold by Ridge Tool, a company owned by Emerson.

          https://www.emerson.com/en-us/expert...essional-tools

          So your drain cleaning, locating, and video equipment as well as all their pipe machines and pipe wrenches are covered under a different warranty.
          If you go on the Ridgid website for the k-60 they list it with a limited lifetime warranty.

          Comment


          • #6
            Yes, that may be true, but the K-60 warranty is from a different company than the warranty he quoted in his post.

            The K-60 is warranted by Ridge Tool Co.

            The hand-held power tools, stationary power tools and pneumatic tools are warranted by TTI.
            "It's a table saw, do you know where your fingers are?" Bob D. 2006

            https://www.youtube.com/user/PowerToolInstitute

            https://www.youtube.com/channel/UC1p...qcZKHyrqKhikFA

            ----

            Comment


            • #7
              I wonder what "limited" lifetime warranty really means in that case? for the last 15 years I have just bought the parts and done all the repairs in house. I`d be happy if they just ate the parts and I`d still do the labor I just placed an order today for the clutch jaw cover, motor pulley and new belt. It`s never ending with these sewer machine repairs. We have 3 K-7500 waiting on me to rebuild them as well. I`ve been eyeing the K-5208 but cant find any good reviews of long term uses. I`d love to find a machine that was in the feild more then the shop.
              http://www.all-clear-sewer.com/

              Comment


              • drainman scott
                drainman scott commented
                Editing a comment
                I was also looking at the 5208 just the machine... wondering if it would spin 1.5 " electric eel cables so I can dump the drill hmm Plumber Rick might know.

            • #8
              Ok I found their get out claws....lol If you use it then you are screwed...ha (normal wear and tear are not covered by this warranty) So now my new question is, What is normal wear and tear in their books?
              The bearings going out all the time is a design flaw, The clutch jaw braking the straps that hold it all together is a design flaw, I could go on.... https://www.ridgid.com/us/en/full-lifetime-warranty
              Last edited by All Clear Sewer; 11-07-2019, 05:18 PM.
              http://www.all-clear-sewer.com/

              Comment


              • #9
                True Bob, Ridge tool co. covers the warranty for Ridgid... in All Clears case his K-60 carries a full lifetime warranty his question was "am I screwing myself all these years doing my own repairs" it must include his fine collection of K-750's so if you factor in ( K 60) freight to Ridge tool in Ohio to and back cost wise over a $ 150.00 part or going to an authorized dealer for repairs over a 100 miles away in my opinion no he did not screw himself.

                Comment


                • #10
                  If you have a certified repair shop near you it would probably be worth taking it to them. That way you avoid freight costs and all that. The only problem is the wait time and the quality of their repair techs. If you have other tools you can use in the meantime then it shouldn't be an issue.
                  I'm surprised you've had so many issues with the k-7500. I have one that's done thousands of drains and the only things I've had to do was replace the stair rollers and the bearings for the auto feed. Once each. I didn't have a problem with that because I understand they're wear items. Oh, I also replaced the drive belt but that was more of preventive maintenance. I didn't try using the warranty since I got mine used and I'm guessing the warranty only applies to the original owner.

                  Comment


                  • #11
                    VA Plumber, If you are not replacing feeder tubs and self feed bearings you are not working them as long as we do. feeder bearings at least 4 times a year and motors once a year get rebuilt and motor brushes 2 to 3 times a year. The K-7500 keep s me busy in the shop doing repairs. Guess we do to many sewers??? The K-60 seems to do more work with less repairs but it too has it`s big problems and it`s gutless
                    Attached Files
                    Last edited by All Clear Sewer; 11-08-2019, 06:57 PM.
                    http://www.all-clear-sewer.com/

                    Comment


                    • #12
                      I can't tell you why I haven't had to do as many repairs as you seem to. Like I said, I've done thousands of drains with mine and haven't worn out a feeder tube nor motor yet.

                      I'm guessing there is a difference in usage and cables. I only run 11/16" cable in mine. I usually only use the feeder when pulling the cable back into the machine and even then I pull out cable manually along with the machine. I keep my cables clean and oiled so as to prevent rust buildup in the drum and cable.

                      My brother has one too with hundreds of drains on it and he's only had to do the feeder bearings.

                      When I worked at roto rooter we used the same machine, just painted roto rooter blue, and I also didn't have issues with that one. I did notice there would be the same guys who would break theirs at least once a year. Maybe your guys are just being too hard on the equipment?

                      Comment


                      • #13
                        VA Plumber, We do on the average 10 main lines a day so thats around 3650 main lines a year. We only use Rigid 3/4 Ic cable and the machines get washed all the time and cleaned and greased. One of my orange K-7500`s had a roto rooter badge on it....lmao I have to weld these up about once a year as well. I weld then up and start over for 3 more times, then they have to be replaced.
                        Attached Files
                        http://www.all-clear-sewer.com/

                        Comment


                        • #14
                          I can imagine the 3/4 cable puts a lot more stress on the machine. I tried running it before but I didn't feel the weight difference was worth the added strength. Not to mention how much more labor intensive it is to pull and push the cable manually.
                          I am able to open all 3 and 4 inch drains, that aren't collapsed, with the 11/16. We don't run into lines over 4" here much so 3/4" cable isn't a necessity for me.

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