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Disappointed with Carrier

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  • Disappointed with Carrier

    I'm disappointed in Carrier. In brief, the new Carrier Infinity system I had installed does not have the "Zone-Off" function that my old system did. The Carrier folks report since I am unhappy that the zone-off function is not available in the new system, I should consider their 100% satisfaction guarantee, and have their system replaced with another manufacture's system. Also, they were quick to "throw the <dealer> under the bus"; Carrier is putting the blame on my dealer that they did not inform me that the zone-off function is not available in the new Infinity system. I have yet to read Carrier’s “replace” guarantee… But, I’m sure it’s not written in my favor.

    Any similar experiences, or used Carrier's 100% satisfaction guarantee?

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