If this is your first visit, be sure to
check out the FAQ by clicking the
link above. You will be required to register
before you can post: click the register link above to proceed. To start viewing messages,
select the forum that you want to visit from the selection below.
I agree, so many times a gun type would not have worked for me. Especially up in a high joist etc. I started with the compact Rothenberger for my first propress tool and then bought the larger ACECO and sold the compact. Bad decision on my part. I really like the larger one and it's still an inline tool but the little compact was so nice and light and powerful too. I'm getting one of the new Rothenberger compacts soon. It's on my wish list.
So my rep at the wholesaler says they sell viega press fittings and the ridgid propress is the only approved tool for veigas warrenty. Just read the email I call bs. As anyone else been told this?
Well I haven't read the warranty terms in a while. Anything that comes from any wholesaler or distributor has zero authority in relation to warranty. Only the manufacturer governs the terms. So unless they've copied & pasted the warranty from Viega saying a Ridgid tool must be used, then it means nothing. Just someone's opinion.
And without reading the warranty or the email they've sent you, it sure seems like a B.S. opinion. Think about it. How could you prove that a ProPress tool wasn't used?
Just went through Viega's warranty and installation manual in relation to their ProPress fitting system. I have found nothing in either that states any requirement for a specific press tool to be used for installation and/or warranty.
I worked for a company they did a large pulp mill all victolic fittings they had a bunch of leaks they phoned wholesaler . In turn wholesaler phoned victolic they sent a rep his findings were that they used a ridgid roller not victolic brand so it voided warrenty. Wholesaler no longer carries victolic fittings do to this. Just don't want something like that to come back and bite me guess I better contact veiga.
Yep. Contact Viega. But remember, what anyone tells you doesn't mean a damm thing. It's only what is in writing.
The written warranty does not say a specific tool. Only that things must be installed within the installation guidelines. I figured that may be a gray area and there might be something in the installation manual that's easy to overlook. So, I go to the installation guidelines to see if there is a requirement there for a specific tool to be used. There is not. There is a recommendation of Ridgid Press Tools on page 8, but again, not a requirement.
I would ask Viega what is specifically approved to be used with their fittings for any warranty. IN WRITING with a persons name to trace it back too. What someone says on the phone means nothing when push comes to shove.
Regarding Victaulic and warranties in general: Almost everyone tries to get out of a warranty for any reason that can be thought up. If a Victaulic roller had been used and things leaked it probably would have been something like "The Victaulic Roller had not been properly maintained & was out of tolerance range, so no warranty applies...."
Warranties for the most part are just a sales tool.
Just for the record, I contacted Milwaukee on their Facebook page. I posted a link to the Grainger site stating their press tool is made in China. The Milwaukee rep wrote back saying the tool is made in Germany and he would contact Grainger about correcting this.