my customer has a 6 year old 80ct indirect heater... leaking like a sieve. Bock says they only offer a 3 year warranty on the unit. how come bock, the most expensive unit of all, versus say a peerless, amtrol, weil mclain, etc. has the worst warranty? how are we expected to stand behind our installs when these manufacturers dont even stand behind their products as expected? These people looked at me like I had ten heads when i told them a new unit with hook up would run about $2,000. I hope that is all because I cant even price a new Bock today. When I sold them the unit 6 years ago i told them this was a good unit from a reputable company. I have mosty likely lost a customer because of this? Anything like this happen to anyone else out there?
No announcement yet.
bock water heaters