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  • #61
    Re: flat rate price example

    Originally posted by DuckButter View Post
    Scouts honor, somehow I knew you were going to say that...I think you'd commented about it on another thread.
    I'll admit, I like what you had to say...BUT...one thing I see is a way to filter out price shoppers, dump 'em before I get into bidding wars.
    I imagine the same folks that never call back are the same folks that refuse to pay a flat service or trip fee anyway, in fact I'm just about positive.
    The guy that went for the $15 cheaper w/h is better off not having my biz card...he'd have hung up if I told him I'd be right over and theres an upfront fee to show.
    Once in awhile I get lured into answering 20 questions, but usually it's cut & dried, here's the price, have a good night.

    I am seriously considering your technique...charge a service fee regardless and then give an estimate on site...BUT it seems like the same people that won't pay a fee are also the ones who seek cheap deals like predators from any fool that will abide.

    It boils down to one simple question for you...Do you often get a homeowner that refuses the price, but pays the service fee?
    Hey Duck, It is maybe once or twice a year that a "customer" doesnt accept the proposed work and just pays the service call charge. Then there is one who refuses to pay even the service call charge.

    I am not the lowest price in town nor am I the highest (although I am closer to the higher cost then the lower).

    If someone refuses to even pay the service call charge, I dont argue with them, I'll try and reason but its not worth the headache. I think most people are good by nature and will keep to their word.

    I understand it could be tough to get someone to agree to the service call charge, but even if you make it $xx it still lets you know you will not be wasting your time, energy and gas for some prie shopper who wasnt giving you the job anyway.

    I guess my original point was that you know the homeowner isnt going to be 100% honest with you about whats entailed with the job and without seeing it, you could never give an accurate price.

    Good luck, and if you need help implementing it let me know if I could help.
    Last edited by Masterplumb; 04-01-2008, 10:34 PM.

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    • #62
      Re: flat rate price example

      Originally posted by MPMGinAL View Post
      Thats like saying that the plumber that uses a pump to drain the water heater, or a press to pipe up new one should charge more?? I agree that it is a little more technical, but not much. Remember we are refering to changing a 10 SEER condenser only. My point is we hae gripped back and forth about what to charge for wh's for two days. The industry has let its guard down and allowed so much competition in to the market with homecenters, diy's, moonlighters, etc. Instead of a EPA card why not have a gas card that is req'd to buy gas appliances. If someone buys a gas appliance that they foul up installing they could do serious property damage or death, foul up with some refrigerant and you burn alittle hole in atmosphere? I just wish that the were stronger restrictions on these things that would pahse out some competition. Then we could make the money we deserve. I think its obsurd that you can feasibly make the same amount of money R.R a water closet as installing a new water heater. What good sense does that make?????????????????????????????????????????????? ???????
      The type of equipment I listed is REQUIRED not optional to do a proper install. You don't need a pump or propress to install a WH. We're past 10 seer and only 13 seer and above can be installed now. The process, tools and techniques used to install a 10 seer is exactly the same as installing a 13 seer. Being a great hvac tech is extremely hard to do, I only consider myself good with much to learn and this is after doing it for 11 years and going to trade school. Plumbing is much easier than doing hvac correctly.

      That being said; I agree with you 100% on tighter restrictions with what is being sold to the general public. HVAC supply houses won't even talk to you unless you're a contractor, they'll ask you to leave. A HVAC forum I go on requires proof of employment and doesn't allow diy'ers or handyman, pros only. But go to Home Depot and you can buy any plumbing part you could want at a price comparable or cheaper than fergusons. But plumbers in this area get paid more per hour than hvac guys, I don't understand this one bit. I can also say that the hvac industry as a whole has moved to flat rate. This is coming from Trane. The hvac field also has continuing certification like NATE which is nationally recognized. The plumbing industry would do well to follow the lead set by it's comfort specialist brother.
      Buy cheap, buy twice.

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      • #63
        Re: flat rate price example

        Originally posted by Masterplumb View Post
        Hey Duck, It is maybe once or twice a year that a "customer" doesnt accept the proposed work and just pays the service call charge. Then there is one who refuses to pay even the service call charge.

        I am not the lowest price in town nor am I the highest (although I am closer to the higher cost then the lower).

        If someone refuses to even pay the service call charge, I dont argue with them, I'll try and reason but its not worth the headache. I think most people are good by nature and will keep to their word.

        I understand it could be tough to get someone to agree to the service call charge, but even if you make it $xx it still lets you know you will not be wasting your time, energy and gas for some prie shopper who wasnt giving you the job anyway.

        I guess my original point was that you know the homeowner isnt going to be 100% honest with you about whats entailed with the job and without seeing it, you could never give an accurate price.

        Good luck, and if you need help implementing it let me know if I could help.
        On that note, I omitted that I disclose to the customer if there are any complications with existing plumbing it's extra.
        I think your way & mine are about the same result, weeding out bargain hunters, those scraping the bottom for the cheapies.
        I DO charge a diagnostic fee when there's a leak or problem that can't be prejudged over the phone...not one problem with that to date.

        One VERY recent lesson that hits a nerve, informing customers there IS a charge for scheduling...had a jack-ss "forget" to tell me he needed his gas appliance purchased off graigslist converted from propane along with installation.
        His argument was "but this should take you less than five minutes" as he handed me three seperate orifaces he'd bought at a hardware store and said "you should know which one goes where...right?".
        I asked him if he was kidding, packed my tools and walked telling him I refused to do it without ordering the correct parts from the MFG.
        Call him back next day with parts & price, he says "sorry thats too much".

        My bad for not getting a check before I left.

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        • #64
          Re: flat rate price example

          You can always give the money back but getting it after you left is next to impossible.
          Buy cheap, buy twice.

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          • #65
            Re: flat rate price example

            for the guys that quote over the phone. How do you work a leak in the ceiling?????

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            • #66
              Re: flat rate price example

              Originally posted by rombo View Post
              for the guys that quote over the phone. How do you work a leak in the ceiling?????


              Some things cannot be quoted over the phone. Most of my drain jobs i can quote, but something like that which i did tonight, leak from a shower, good thing i didnt quote it over the phone cause there is no access to the lines behind the tub.

              I simply tell them i have to look at the job to quote it, i wont even ballpark those type of jobs, to risky. I will even give it as a free estimate.
              The History of Sanitary Sewers Good site on the history of sanitary sewers and cleaners

              www.thedrainsquad.net Our website

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