I thought I would share the happenings of my morning with you all to see if any of you have shared any of my frustrations.This morning after figuring out where we were all headed throughout the day, I was sent out on a home warranty call. The customer had some problems with water under their water heater. I got to the house and snooped around and found a 1985 Bradford White (I love how long these things last). I peeked in and saw the rusty crusty tank and evidence of water and ended up condeming the unit.I got back to the shop and came up with an estimate for a replacement then called the home warranty people and sat on hold for about twenty minutes to get my authorization code. After getting through to them I gave them my quote of 820 dollars installed. This included my first hour charge of sixtyfive dollars followed by 220 dollars for two men at 55 each an hour plus thenew heater misc parts and tax. They proceeded to ask me why my quote was so high and I explaned to them that the unit was piped with old galvanized pipe which more often than not snaps and crushes wher taken apart. I also explained how the unit was in a closet with a washer and dryer which would need to be moved and that the previous owner had installed new flooring around the heater which would require me to lift it out and over. I told them that a unit so old would most likely not drain (as happens to me in most old unit removals) and that is why it would require two men.They told me that they had a note saying that we had a flat rate of 400 dollars to do a water heater changeout. After laughing at the woman on the phone, I told her that the heater itself cost 403. After telling her that we could drop our service with them and not feel the loss and wished her good luck finding a good price she said they would give us 775 to swap it out. So after being on the phone for fortyfive minutes, we went and did the job. I was lucky enough to get it out in 1.5 hours with two guys because somehow nothing went wrong which we all know is very rare. Ugh.
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Home Warranty Vent