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Home Warranty Vent

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  • Home Warranty Vent

    I thought I would share the happenings of my morning with you all to see if any of you have shared any of my frustrations.This morning after figuring out where we were all headed throughout the day, I was sent out on a home warranty call. The customer had some problems with water under their water heater. I got to the house and snooped around and found a 1985 Bradford White (I love how long these things last). I peeked in and saw the rusty crusty tank and evidence of water and ended up condeming the unit.I got back to the shop and came up with an estimate for a replacement then called the home warranty people and sat on hold for about twenty minutes to get my authorization code. After getting through to them I gave them my quote of 820 dollars installed. This included my first hour charge of sixtyfive dollars followed by 220 dollars for two men at 55 each an hour plus thenew heater misc parts and tax. They proceeded to ask me why my quote was so high and I explaned to them that the unit was piped with old galvanized pipe which more often than not snaps and crushes wher taken apart. I also explained how the unit was in a closet with a washer and dryer which would need to be moved and that the previous owner had installed new flooring around the heater which would require me to lift it out and over. I told them that a unit so old would most likely not drain (as happens to me in most old unit removals) and that is why it would require two men.They told me that they had a note saying that we had a flat rate of 400 dollars to do a water heater changeout. After laughing at the woman on the phone, I told her that the heater itself cost 403. After telling her that we could drop our service with them and not feel the loss and wished her good luck finding a good price she said they would give us 775 to swap it out. So after being on the phone for fortyfive minutes, we went and did the job. I was lucky enough to get it out in 1.5 hours with two guys because somehow nothing went wrong which we all know is very rare. Ugh.

  • #2
    cont'd

    Do you guys deal with this crap too or do you just stop working for these stupid companies. It seems like they screw us and the customer more than they help. I just had to vent.Also excuse my terrible formatting, I do all of my posting on my Palm Treo phone because I refuse to pay 40 dollars a month when this is the only website I go to.

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    • #3
      Re: Home Warranty Vent

      775 is cheap with all the work involved, I guess you could make money if you did 5 in a day like you said, lucky, you were out in 1.5 hrs, of actual labor, but think of all the time you spent on the phone?


      I have alot of buddies that work for warranty co's, they have to work a 12 hr day, and run 10 calls a day to make any money, and then they have to upsell to make any good money, and upsell like crazy!!
      sigpic

      Robert

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      • #4
        Re: Home Warranty Vent

        Some guy called me the other day from a home warranty company in PA. Wanted me too hook up a washer, gas dryer, and icemaker for $125. I told him that I didn't just fall out of a tree and asked him if he was going to vote for Obama.
        Distractions are everywhere, don't lose sight of your dream.

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        • #5
          Re: Home Warranty Vent

          I do Home Warranty Work and they are a pain. I have most of my prices pre negotiated ( the margins are pretty tight) I call them almost weekly to adjust my prices due to materials costs in a vain attempt to keep my profit margins.

          ** Be aware** This is a new tactic

          I have been running into homeowners that are getting these fly by night warranty companies, they are really just a negotiating tool for the homeowner who has hired someone to try to get them a better price.... It is an interesting idea really...

          I now charge double time to talk on the phone to a customers home warranty (price negotiator) makes them think twice about calling

          I will have to record one of these calls sometimes

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          • #6
            Re: Home Warranty Vent

            Our official policy is that we will not communicate in any way with a home warranty company. In fact, our dispatchers are instructed to advise any customer that mentions a home warranty policy that "our technicians have been instructed not to talk to the home warranty company in any way, shape or form... so please do not hand our technician the phone with the home warranty company on the other end". We also insist on a credit card number for the diagnostic fee before we will dispatch.

            When they ask why, we advise them to Google "home warranty complaint" and take note of the 300,000 hits they will get in return.

            Only the home warranty companies win... everyone else loses.
            spodelee

            Until lions have their own storytellers, stories of the hunt shall always glorify the hunter

            Comment


            • #7
              Re: Home Warranty Vent

              Originally posted by Devine Plumbing View Post
              Some guy called me the other day from a home warranty company in PA. Wanted me too hook up a washer, gas dryer, and icemaker for $125. I told him that I didn't just fall out of a tree and asked him if he was going to vote for Obama.
              Not to worry, as soon as you started filling out the application it'd be over.
              They require a license & insurance.

              Comment


              • #8
                Re: Home Warranty Vent

                I still have an application all filled out in a draw in my desk for a warranty co...I mentioned it in the forum a few months back.

                I called the regional director to go over details...the woman talked my ears off about the importance of having a lower price than any other plumber in my area to ensure I got all the work.

                I get a kick out of corporate attempts to dip into local trade markets while dodging the expenses of paying insurance, yet manipulating us into employee wages...HD, Lowes & Sears are doing all they can to get their hands on us also.
                Last edited by DuckButter; 06-11-2008, 12:06 AM.

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                • #9
                  Re: Home Warranty Vent

                  Originally posted by DuckButter View Post
                  I still have an application all filled out in a draw in my desk for a warranty co...I mentioned it in the forum a few months back.

                  I called the regional director to go over details...the woman talked my ears off about the importance of having a lower price than any other plumber in my area to ensure I got all the work.

                  I get a kick out of corporate attempts to dip into local trade markets while dodging the expenses of paying insurance, yet manipulating us into employee wages...HD, Lowes & Sears are doing all they can to get their hands on us also.
                  Yep, they are definitely persistent in trying to make us all live on the infamous wages of a "Home Depot Specialist".

                  Another great way to get screwed is to work for a "national accounts" broker in the commercial service market. Work for wages and wait for your money 90 plus days. Same thing there... as soon as we smell their stinch it's time to find fresh cheese.
                  spodelee

                  Until lions have their own storytellers, stories of the hunt shall always glorify the hunter

                  Comment


                  • #10
                    Re: Home Warranty Vent

                    Originally posted by spodelee View Post
                    Yep, they are definitely persistent in trying to make us all live on the infamous wages of a "Home Depot Specialist".

                    Another great way to get screwed is to work for a "national accounts" broker in the commercial service market. Work for wages and wait for your money 90 plus days. Same thing there... as soon as we smell their stinch it's time to find fresh cheese.
                    Had one of them keep calling me with jobs...always bad timing.
                    The last time I asked them to stop calling...I was expected to dole out $3500 for subs and wait 45 days for a ROI...sorry, not me.

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                    • #11
                      Re: Home Warranty Vent

                      Yeah, the insurance people are always out to screw someone. We have dropped service with two out of the three we used to work with and are about to drop this third. The only reason we do still deal with them is to possibly pick up new customers. I think my boss and I are too optimistic.

                      Comment


                      • #12
                        Re: Home Warranty Vent

                        Originally posted by spodelee View Post
                        Our official policy is that we will not communicate in any way with a home warranty company. In fact, our dispatchers are instructed to advise any customer that mentions a home warranty policy that "our technicians have been instructed not to talk to the home warranty company in any way, shape or form... so please do not hand our technician the phone with the home warranty company on the other end". We also insist on a credit card number for the diagnostic fee before we will dispatch.

                        When they ask why, we advise them to Google "home warranty complaint" and take note of the 300,000 hits they will get in return.

                        Only the home warranty companies win... everyone else loses.
                        Great policy! I won't deal with them either. Home warranties are nothing but a ripoff scam in my view. Most times, the homeowner and the contractor both lose, while they win.
                        Water Heater Reviews & Water Heater Information

                        Comment


                        • #13
                          Re: Home Warranty Vent

                          Originally posted by Service Guy View Post
                          Great policy! I won't deal with them either. Home warranties are nothing but a ripoff scam in my view. Most times, the homeowner and the contractor both lose, while they win.
                          i don't even deal with angie's list.

                          i've had numerous calls from their corporate office asking to be added to their database.

                          i tell them i don't work for strangers.

                          rick.
                          phoebe it is

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                          • #14
                            Re: Home Warranty Vent

                            Originally posted by DuckButter View Post
                            I still have an application all filled out in a draw in my desk for a warranty co...I mentioned it in the forum a few months back.

                            I called the regional director to go over details...the woman talked my ears off about the importance of having a lower price than any other plumber in my area to ensure I got all the work.

                            I get a kick out of corporate attempts to dip into local trade markets while dodging the expenses of paying insurance, yet manipulating us into employee wages...HD, Lowes & Sears are doing all they can to get their hands on us also.
                            I couldn't agree more. I will NEVER work for them. I work directly for homeowners exclusively. If people want an honest, dependable professional plumber they can call me. I already know what they get when they go through the home warranty companies or the big box stores...
                            Water Heater Reviews & Water Heater Information

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