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  • Softener problem

    Alright guys, got the call last night. Put in customer supplied Kenmore softener about a year ago. Customer calls and said they can hear it working every now and then but have never had to add any salt to it. What was the problem?

  • #2
    Re: Softener problem

    Slider valve on the back is in bypass position. ( water is bypassing softner)

    That or the valve / head is stuck or faulty...

    Okie

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    • #3
      Re: Softener problem

      Originally posted by OkieBill View Post
      Slider valve on the back is in bypass position. ( water is bypassing softner)

      That or the valve head is stuck or faulty...

      Okie
      Nope, metered softener in service position showing water flow. That was my first guess though.

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      • #4
        Re: Softener problem

        I just had a kenmore softner that the membrane in the resin tank ruptured and let the resin into the plumbing.... most of it settled in the water heater what a mess!!!

        Is it pluged in?

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        • #5
          Re: Softener problem

          Air leak in the suction line for the brine tank.
          sigpic

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          • #6
            Re: Softener problem

            Yes it is plugged in and no air leaks.
            Last edited by plumbing101; 09-13-2008, 03:01 PM.

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            • #7
              Re: Softener problem

              Is it piped properly? (Inlet and Outlet / not hooked to only the ice maker line ect...)?

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              • #8
                Re: Softener problem

                where's the manual? You didn't throw it out did you?
                sigpic

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                • #9
                  Re: Softener problem

                  You guys are way off. I will give you a hint. This was probably my fault during installation. Come on guys, there is a lesson to be learned here.

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                  • #10
                    Re: Softener problem

                    Drain line issue?

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                    • #11
                      Re: Softener problem

                      Did you not set it to regenerate or the hardness setting at zero?

                      J.C.

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                      • #12
                        Re: Softener problem

                        You did plug it into a working outlet?
                        sigpic

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                        • #13
                          Re: Softener problem

                          Nope, cycles and drains just fine. Just does not use any salt.

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                          • #14
                            Re: Softener problem

                            Lost interest.

                            J.C.

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                            • #15
                              Re: Softener problem

                              I guess so. Anyways the problem was a salt dam about 5" thick with a void at the bottom. Probably caused when I added the initial water to the brine tank. Salt got wet as the water passed through it and dried to form a very hard salt dam. Word of advice. Make sure you add the initial water to the brine tank through the brine float valve tube, or before adding the salt. Not just pour it through the dry salt. I have always just poured the water in and never had a problem, until now.

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