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  • #16
    Re: All customers are a pain

    and dont get me wrong there are customers that i have that leave the door unlocked and check on the table they trust me and i trust them. unfortunately these days they are few and far between though
    Mike
    Clark County Plumbing And Drain
    www.plumbinginclarkcounty.com

    Comment


    • #17
      Re: All customers are a pain

      Originally posted by Some Day Plumbing View Post
      Plumbers have a reputation for overcharging.

      This guy is the pot calling the kettle black.
      He is a manager at an IT company.
      When was the last time you heard an IT company doing something cheap.
      Don't they usually charge like $150-200 per hour and don't they portray it like a black art about how long it could take to have it fixed
      If they come out to site they can catch a taxi but they would prefer you to bring your problem to them or log on remotely.
      I could stand corrected here but they don't have thousands of dollars invested in equipment that could break on something unforeseen.

      One of my clients works in IT and is surprised at how complex plumbing is.
      When ever I do work at his place he has the day off and passes me the gear and dreams that he should quit his day job and become a plumber.

      Simon
      I got a good laugh from your reply. As an independent contractor in Minneapolis the most I was paid per hour was $70.00 and that did not cover any travel, insurance or taxes. The average for my skills here as a DBA is $60.00 per hour.

      I fully accept that plumbing is a trade that requires skill and experience which is why I call you guys when I need quality work done.

      Rick

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      • #18
        Re: All customers are a pain

        Originally posted by haycad View Post
        and dont get me wrong there are customers that i have that leave the door unlocked and check on the table they trust me and i trust them. unfortunately these days they are few and far between though
        I am scared of these situations. Who knows maybe today is the day they get burglarized.

        Comment


        • #19
          Re: All customers are a pain

          Originally posted by haycad View Post
          Heres my opinion on this subject. Try to stick with my anology. I, like everyone else dont want to over pay for anything but i do want to get what i pay for. I dont go to mcdonalds and expect there prime rib sandwich to taste the same as a prime rib from the Ruths Criss. I expect something warm cheap and fast that serves a purpose and i wont ***** because the sandwich doesnt look like the one in the picture. nor would i go to a steak restaraunt with a mcdonalds coupon and asked if they can beat the price. And if i had a brain tumor i wouldnt go to a dentist for a second opinion. Most of us on this forum have mor experience under our belts than the doctor that takes care of you and your kids do you try to barter with them? Prices range 300% from company to company because everyone has a different cost in doing business that does not mean the hi priced company is trying to rip anybody off they just might have a better understanding of what it cost to run there company- labor+material+overhead+profit= a good healthy business. comapny that worries about what everyone else charges = a company that is out of business. I dont mind if someone calls and asks if im insured or how long ive been in business. its the cheap a$$ tire kickers that have no intention of hiring us they just want to give a price to there handyman that is doing half a$$ hack work whos not licensed nor insured to be doing the work they are doing that are killing the industry but no one wants to do anything about it. I quit installing waterheaters because i cant compete with people who are installing them for 1/2 the price because they feel they dont need to do things to code.

          I think your analogies are a little off base.
          1) You don’t go to McDonalds expecting Ruth Criss because you know what each serves and that they cater to different markets.
          2) You don’t go to a dentist if a doctor diagnosis a brain tumor as they are two different trades. I would seek a second or maybe third opinion of another brain specialist to confirm the 1st diagnosis.
          3) Some years back I would never think to barter or negotiate with a doctor but like anything else, medical practices are profit centers and as such, will recommend more tests, repeat visits, etc. I negotiate not on price but on the amount of test and visits. I will challenge the doctor as to the impact of me declining additional tests or visits. I am still negotiating.
          4) I would say that a company that prices at 300% over market is soon to be out of business.
          5) To your final point about tire kickers. I agree that you will always get these calls and they are a waste of time but I would argue that all industries have some variation of this. I have created more than a few proposals for IT solutions in my time only to be declined and here about their version of the same thing.
          6) I demand that all work done on my home be done with permits and to code. I don’t want to find my home insurance declined because of something not done to code.

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          • #20
            Re: All customers are a pain

            Originally posted by haycad View Post
            Most of us on this forum have mor experience under our belts than the doctor that takes care of you and your kids do you try to barter with them?.
            If you have insurance, then someone else has already done that. The Doctor probably has less pricing power than a plumber.

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            • #21
              Re: All customers are a pain

              My father got a statement from a hospital the total bill was $12,000.
              The insurance company actually paid $2,000. How's that for negotiation?

              Comment


              • #22
                Re: All customers are a pain

                Originally posted by EasyEman View Post
                My father got a statement from a hospital the total bill was $12,000.
                The insurance company actually paid $2,000. How's that for negotiation?
                My kid's doctor usually bills $300. The insurance company negotiates it down to $54, which I write a check for. There are also lots of things he tries to bill for that they "just say no" to, saying that it should count as part of the primary procedure. I understand why the insurance companies do the latter, for a diabetes test, Quest Diagnostics wanted something like $10 for a bottle of sugar water. The insurance company told them that it was worth $0.01. If you were paying for that yourself, you would have been screwed. Reminds me of the Simpson's episode where Dr. Hibbert hits Homer with a "sterile surgical 2x4."

                Comment


                • #23
                  Re: All customers are a pain

                  Cheer up, guys.
                  If you dealt with GC's like some of us do, you could experience the following scenario:
                  You get a call from a contractor you have never heard of who wants a no obligation free estimate on a project. Plus, he wants to charge $50 for the plans. Because you can use the work, you agree. So, you pick up the plans, spend a 1/2 day preparing an estimate, send him a quote and never hear from him again. I guess learning to avoid the bottom feeders who prey upon their fellow man falls under Lessons from the School of Hard Knocks.
                  Last edited by Plumbus; 03-02-2009, 05:39 PM.

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                  • #24
                    Re: All customers are a pain

                    Well here I am........

                    If you read my post it started with "I need to vent". Don't get your khaki's all bunched up.

                    My thread was based on the economy from a employee perspective. I don't own the company yet I have people going through extraordinarily rude efforts to save money. Some of which include calling my home phone at 9:00 at night to talk about a sump pump alarm, asking me to do side work knowing full well it is wrong, and ongoing negotiating which I have no control over. I was venting after a rough day with fellow plumbers.

                    Here is a scenario to put it into perspective for you:

                    Next time I need a computer guy I am going to have them come to my house for a estimate on Saturday night at 6:00. Then, after they diagnose it, write up a firm quote I'll tell them they are too high and I will have my buddy Larry fix it. Then I am going to call you late at night and during work hours to ask you questions on how to fix it myself.

                    Three months later, I am going to call you again and ask you to do a free estimate because my computer is acting up again. Am I a good customer?
                    Anyone can tear a man down, few can build one up.

                    Comment


                    • #25
                      Re: All customers are a pain

                      Originally posted by Tyman View Post
                      Well here I am........

                      If you read my post it started with "I need to vent". Don't get your khaki's all bunched up.

                      My thread was based on the economy from a employee perspective. I don't own the company yet I have people going through extraordinarily rude efforts to save money. Some of which include calling my home phone at 9:00 at night to talk about a sump pump alarm, asking me to do side work knowing full well it is wrong, and ongoing negotiating which I have no control over. I was venting after a rough day with fellow plumbers.

                      Here is a scenario to put it into perspective for you:

                      Next time I need a computer guy I am going to have them come to my house for a estimate on Saturday night at 6:00. Then, after they diagnose it, write up a firm quote I'll tell them they are too high and I will have my buddy Larry fix it. Then I am going to call you late at night and during work hours to ask you questions on how to fix it myself.

                      Three months later, I am going to call you again and ask you to do a free estimate because my computer is acting up again. Am I a good customer?
                      Post of the year.
                      Water Heater Reviews & Water Heater Information

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                      • #26
                        Re: All customers are a pain

                        Originally posted by Tyman View Post
                        Well here I am........

                        If you read my post it started with "I need to vent". Don't get your khaki's all bunched up.

                        My thread was based on the economy from a employee perspective. I don't own the company yet I have people going through extraordinarily rude efforts to save money. Some of which include calling my home phone at 9:00 at night to talk about a sump pump alarm, asking me to do side work knowing full well it is wrong, and ongoing negotiating which I have no control over. I was venting after a rough day with fellow plumbers.

                        Here is a scenario to put it into perspective for you:

                        Next time I need a computer guy I am going to have them come to my house for a estimate on Saturday night at 6:00. Then, after they diagnose it, write up a firm quote I'll tell them they are too high and I will have my buddy Larry fix it. Then I am going to call you late at night and during work hours to ask you questions on how to fix it myself.

                        Three months later, I am going to call you again and ask you to do a free estimate because my computer is acting up again. Am I a good customer?
                        Well said i agree post of the year
                        Mike
                        Clark County Plumbing And Drain
                        www.plumbinginclarkcounty.com

                        Comment


                        • #27
                          Re: All customers are a pain

                          Originally posted by osgoor View Post
                          Disclaimer -- I am not a plumber nor do I play one on TV. I call the pros when needed.

                          I have been reading these forums for awhile now and have noticed some interesting contrasts.

                          I note many threads about how cheap this customer is when asking for a deal on plumbing services. The rants about the guy calling on a weekend or after 6pm, etc. Within the same forums are guys talking about the wonderful (cheap) bargain they scored on a new tool or the extra cash they made from a job because some other plumber screwed it up.

                          I don't think you guys understand that you are a service or commodity like any other. People will shop for a good/fair price. They will contact multiple plumbers for pricing. How do they know that your rate of X is fair unless they compare it to Y. Why can't I ask if you will match vendor Y? Do you ever ask for a price match on something you are looking for? Plumbers do have a reputation for overcharging around where I live. I have had work done by pros and have been quoted rates that vary by over 300% and the first two pros I hired and payed their rate did not fix the problem.

                          Before you rant on a customer trying to be sure he is getting the best value, look at it from more than your narrow perspective.

                          -- Let the flaming begin.

                          I really started to hate plumbing while I was still in my first year of my apprentiship.I stuck it out and ended up getting my license a month later I quit the plumbing company I had been working for and went somewhere else.I found I didnt hate plumbing I hated the way I felt when I went home.At the first company I felt so much guilt as if I was ripping people off.We charged so much money for even the simplist task.The second company was much better I begin to feel what most plumbers feel.....Pride Its really pretty simple when you hear the plumbers venting about customers its less about the money and more about their sense of pride has been insulted.

                          Comment


                          • #28
                            Re: All customers are a pain

                            Originally posted by Tyman View Post
                            Well here I am........

                            If you read my post it started with "I need to vent". Don't get your khaki's all bunched up.

                            My thread was based on the economy from a employee perspective. I don't own the company yet I have people going through extraordinarily rude efforts to save money. Some of which include calling my home phone at 9:00 at night to talk about a sump pump alarm, asking me to do side work knowing full well it is wrong, and ongoing negotiating which I have no control over. I was venting after a rough day with fellow plumbers.

                            Here is a scenario to put it into perspective for you:

                            Next time I need a computer guy I am going to have them come to my house for a estimate on Saturday night at 6:00. Then, after they diagnose it, write up a firm quote I'll tell them they are too high and I will have my buddy Larry fix it. Then I am going to call you late at night and during work hours to ask you questions on how to fix it myself.

                            Three months later, I am going to call you again and ask you to do a free estimate because my computer is acting up again. Am I a good customer?
                            I thanked you and now I'm posting just to thank you again.

                            Well said. Thanks.

                            Comment


                            • #29
                              Re: All customers are a pain

                              Originally posted by slink View Post
                              I really started to hate plumbing while I was still in my first year of my apprentiship.I stuck it out and ended up getting my license a month later I quit the plumbing company I had been working for and went somewhere else.I found I didnt hate plumbing I hated the way I felt when I went home.At the first company I felt so much guilt as if I was ripping people off.We charged so much money for even the simplist task.The second company was much better I begin to feel what most plumbers feel.....Pride Its really pretty simple when you hear the plumbers venting about customers its less about the money and more about their sense of pride has been insulted.

                              How did they charge for their services?
                              Northern Kentucky Plumbers Twitter Feed | Plumbing Videos

                              Comment


                              • #30
                                Re: All customers are a pain

                                Originally posted by Plumbus View Post
                                Cheer up, guys.
                                If you dealt with GC's like some of us do, you could experience the following scenario:
                                You get a call from a contractor you have never heard of who wants a no obligation free estimate on a project. Plus, he wants to charge $50 for the plans. Because you can use the work, you agree. So, you pick up the plans, spend a 1/2 day preparing an estimate, send him a quote and never hear from him again. I guess learning to avoid the bottom feeders who prey upon their fellow man falls under Lessons from the School of Hard Knocks.
                                It's actually a double whammy.
                                The builder will keep fishing until he finds the price he wants to show to his regular plumber.

                                I had a walk through with a General and the Apartment owning homeowner.It was a full gut house remodel.The GC already has my prices from a previous project.Homeowner asked me if I needed to write anything from the twenty special request items down on this second walk.I was a wiseazz with a smile.I knew he was using me to set price.Spent twenty minutes with some chicken scratch and called it in.Called my general a few weeks later.Scumbag made his guy drop 25%.THE GUY CUT A FLOOR JOIST IN HALF FOR A TOILET,said nothing,GC found it.

                                "Do you want to write any of this down"
                                I swear I still hear that guy.

                                I have more good people than bad.
                                The bad just seem to leave 10 times the impression.Probably cause they are so unbelievable.

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