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  • I am an idiot!

    I had a guy call me Friday. I was just finishing up a job. He asked me if the heat exchanger on a Rinnai tankless could be replaced. I told him every part on the unit can be replaced if needed. Anyway he saked if I could replace two of them for $300.00. I said yea sure. I would have a two hour drive both ways. He caught me off guard, I wish I would have told him no now. He said he would call when he gets the heat exchangers. How do I or can I get out of this without being an a**?

  • #2
    Re: I am an idiot!

    $300.00 a piece.

    Nah, gotta' stick to your word no matter what.

    J.C.

    Comment


    • #3
      Re: I am an idiot!

      300.00 for both

      Comment


      • #4
        Re: I am an idiot!

        Originally posted by plumbertim1975 View Post
        300.00 for both


        Maybe you can get very sick or hurt only not for real. You can't work for a month.

        Comment


        • #5
          Re: I am an idiot!

          just call him and tell him you made a mistake. hes going to go buy parts thinking one thing when its actualy another. so hell be spendong his money now too before he knows the facts.

          Comment


          • #6
            Re: I am an idiot!

            Originally posted by plumbertim1975 View Post
            I had a guy call me Friday. I was just finishing up a job. He asked me if the heat exchanger on a Rinnai tankless could be replaced. I told him every part on the unit can be replaced if needed. Anyway he saked if I could replace two of them for $300.00. I said yea sure. I would have a two hour drive both ways. He caught me off guard, I wish I would have told him no now. He said he would call when he gets the heat exchangers. How do I or can I get out of this without being an a**?


            How is he even getting the parts? Rinnai is just handing over heat exchangers ?? 300 each, yeah, plus parts, tell him you missunderstood.

            No warranty on his parts, and again, HOW IS HE GETTING THE PARTS??
            sigpic

            Robert

            Comment


            • #7
              Re: I am an idiot!

              I don't know how he is getting the parts. I thought you had to be dealer or ASP to get parts.

              Comment


              • #8
                Re: I am an idiot!

                "He said he would call when he gets the heat exchangers."

                Id call him and make sure he understands the real price before he does this.

                Comment


                • #9
                  Re: I am an idiot!

                  what are the chances of me ever hereing from this guy again? If I just avoid him that is. He is another state.

                  Comment


                  • #10
                    Re: I am an idiot!

                    Call and tell him you made an error. Give him the correct price....then tell him you do not expect him to have you do the job because you goofed. He wont call you a crook, because you have not done the job, and now want more money. You may be suprised...he may still hire you.

                    To error is human, to screw yourself is STUPID.

                    Comment


                    • #11
                      Re: I am an idiot!

                      I am with NorthernIllinois Plumber, hands down just be honest

                      Comment


                      • #12
                        Re: I am an idiot!

                        I have misquoted people over the phone then to later realize my mistake. I just called them and explained. It is better to be honest than screw yourself.
                        Ron Hasil Lic #058-160417
                        A-Archer Sewer & Plumbing specializing in:
                        Tankless Water Heaters | Drain and Sewer Cleaning
                        Sump and Ejector Pumps | Backflow RPZ Testing

                        Comment


                        • #13
                          Re: I am an idiot!

                          Originally posted by westcoastplumber View Post
                          How is he even getting the parts? Rinnai is just handing over heat exchangers ?? 300 each, yeah, plus parts, tell him you missunderstood.

                          No warranty on his parts, and again, HOW IS HE GETTING THE PARTS??
                          Just like Noritz does sends parts directly to the customer

                          wookie

                          Comment


                          • #14
                            Re: I am an idiot!

                            Originally posted by plumbertim1975 View Post
                            I had a guy call me Friday. I was just finishing up a job. He asked me if the heat exchanger on a Rinnai tankless could be replaced. I told him every part on the unit can be replaced if needed. Anyway he saked if I could replace two of them for $300.00. I said yea sure. I would have a two hour drive both ways. He caught me off guard, I wish I would have told him no now. He said he would call when he gets the heat exchangers. How do I or can I get out of this without being an a**?
                            i can understand if it was an all day job that really pays, but you have 4 hours of driving, gas and havn't even touched the heaters yet

                            time to call and appoligize for the misunderstanding

                            rick.
                            phoebe it is

                            Comment


                            • #15
                              Re: I am an idiot!

                              I've only replaced 1 Rinnai heat exchanger and, yes, Rinnai will ship directly to customer for warranty replacements

                              Start to finish about 2 hours not including the 20 minutes bandaging up the cuts on my knuckles

                              If I had to do it again it should take less than 1 hour each

                              Whatever you do DON'T follow the instructions on page 28

                              Your travel time is the killer

                              Comment

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