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Yep, they need to plug the floor drain. Apparently the drain is a hair lower (or backpitched)than the 2" line it feeds into. When the laundry is discharged into the laundry tub, water overflows from the drain, and makes a mess (I am sure suds have a hand in this as well). The line is clear, (I camera'd it, and kinked my cable). It has been plugged ever since they moved in. The sewer backed up a couple of months ago, and the head pressure blew the plug. They need a new one, as the other one is dried out rubber.
I am not done with them yet, as I am looking for the correct remedy.