I am meeting with the national rep and the Local rep from Eternal at a customers house tomorrow to figure out what is wrong. We took two 50 gallon gas heaters out of the attic, and installed one Eternal tankless Gu195s. House has 4 bathrooms. Customer bought the house from a bank about 6 months ago. We put the tankless in first part of Dec. 2010. We also installed a grundfos comfort series on the tankless and put valves under master, kitchen and one upstairs bathroom. Everything was working fine, then the complaints started. Water smells funny (both hot and cold), "must be the tankless". Water leaked through a flashing during an ice storm "must be the tankless". Hot water takes to long to one of the upstairs sinks, shower is fine, "must be the tankless". Hot water not as consistent at one of the shower upstairs, wasn't like that before you were here. "must be the tankless". We never had a problem before you arrived. "must be the tankless". We have gone back at least 8 times. We found nothing wrong with the tankless every time. We ran 3 showers for 45 minutes. Temperatures stayed within 3 degrees. We went out at different times of day. We changed out the grundfos system to two taco d'mand systems (on my own dime). We changed out the moen cartridge twice in the shower that was giving them problems. Now she wants a new unit, and wants me to take the d'mand pumps out, because she doesn't like the push button and won't let me mount a wired motion sensor on the wall. I am about to lose my mind. I don't know anymore. I am the guy in this area that everyone calls, including Eternal, to service and work on tankless units. I really hope the national and local rep can help. My fear is they throw me under the bus, somehow. You know reps. I will let you know tomorrow.
No announcement yet.
Eternal Tankless and a difficult customer